Engagement & Administration Officer
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Job overview
- Provides engagement and administrative support to the Powys Living Well Service, including providing cover and additional administrative support in response to service demand.
- Provides routine onboarding, follow up and chaser telephone calls with service users in line with agreed scripts and standard operating procedures.
- Completes referral forms during engagement calls where required.
- Uses digital systems, trackers and reporting tools to support service delivery and monitoring.
- Records engagement activity, outcomes and non-responses accurately on approved digital systems and trackers to support pathway flow and reporting.
- Answers incoming calls as part of the Powys Living Well Service administrative team, responding to routine enquiries or directing calls in accordance with agreed processes.
Advert
An exciting opportunity has arisen within the Powys Living Well Service for an effective and organised Engagement and Administration Officer to join our friendly, dynamic and innovative Team.
The post holder will provide comprehensive clerical, administrative and secretarial support to the Powys Living Well Service. In addition to this the post holder will be required to demonstrate excellent computer literacy and data management skills.
The post holder will need to have a high level of personal and professional organisational skills, self-motivation and flexibility in approach and attitude. Excellent interpersonal and communication skills, both verbally and in writing will be essential along with the ability to work in a collaborative manner with a wide variety of Health Professionals, service users and partner organisations.
The post holder will need to have a passion for wellbeing, learning and development and support will be offered in these areas.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.
We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.
You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.
Interested in working with us, but haven’t found the right job opportunity yet, or you require some guidance with your application, please contact our Resourcing Team on 01874 712580 or e-mail [email protected]. We’ll be happy to have an informal chat with you.
