Relationship Manager Assistant

Joining Mirabaud, means entering an entrepreneurial and innovative environment. With the 7th generation of the Mirabaud family working within the bank, the culture is that of a family business. With over 750 employees based in 10 countries worldwide, Mirabaud offers opportunities to develop one’s career across an international network of 14 offices.

Client Administration and Management:

• Ensure that accurate and high-quality client relationship documentation formalities are met and maintained to a high standard at all times including client identification documentation (CDB), account opening forms and other relevant legal forms;
• Actively ensure that operational account management is undertaken professionally, with all tasks/system alerts cleared directly where possible or via RM if investment-related advice is needed;
• Where appropriate you are part of client meetings and even lead parts of the meeting (e.g. documentation formalities, compliance, other requests of the client) if case allows;
• Actively maintain client key data in liaison with the RM to ensure CRM and other data sets are correct for good maintenance of the relationship;
• Interact with clients in an independent and professional manner in all aspects of account management;
• Proactively take the lead in supporting the RMs/TH in client relationship and all related tasks (systems, applications, processes, documents etc.), with high-quality, precision and timely responsiveness;
• Ensure operational coverage and client interaction (not advice) within the team during absences;
• Compile presentations, independently drafts investment proposals and supports in marketing activities;
• Create and provide clients with customized information, reports, statistics etc;
• Manage the RM/TH's calendar, prepare client meetings, organise business trips, complete the post processing of client calls, client meetings or business trips for RMs/THs on his/her own Business Management;
• Manage the internal projects, which impact the account relationships of an RM, directly solving the administrative issues that arise and ensuring that all relevant systems are maintained and updated and all documentation collected as necessary;
• Collect and share relevant information, ideas, findings and research with colleagues to improve processes and to increase productivity and quality;
• Organise yourself in an efficient and compliant manner and ensure timely and appropriate information of the superior;
• Conduct reviews, plan ahead and document your own work at all times;
• Provide professional input proposals for improvements based on experience, incident occurrence or observation;
• Manage the expense claim process for RMs/TH proactively;
• Ensure adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs and TH;
• Ensure timely clearance of pending items and escalated deficiencies;
• Ensure appropriate ethical and compliant behaviour in his/her area of responsibility;
• Ensure correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tools (e.g. CRM, DiAS).

• 3-5 years of experience in a similar role within a bank in Luxembourg;
• Bachelor's degree in Finance, Business Admin., Economy or equivalent;
• Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness;
• Understanding of relevant products, services as well as tools in Private Banking;
• Understanding of global financial markets and current developments in the industry;
• Proven record of accomplishment in servicing banking clients’ needs (on boarding of new clients, maintaining and extending current relationships);
• Excellent situational adaptability (ability to work with RMs and clients from diverse backgrounds);
• Friendly, trustworthy and discreet personality with a high level of risk awareness;
• Proactive and independent work approach;
• Positive attitude and approaches challenges with an open mind;
• Take on extra responsibilities at own initiative;
• Highly service oriented and passionate about client servicing;
• Exceptional communication skills and always communicates in a friendly, competent and professional manner;
• Aim for excellence by finding ways to do things smarter, faster, better and is not afraid to question a status quo;
• Systematic, precise and diligent working style, with the ability to handle demanding situations professionally
• Fluent in French and English; any other language is a plus;
• Available with a short notice.

Step into the action

• Family-friendly and dynamic environment;
• Direct impact on the business, no matter your position or seniority;
• Work in an environment that encourages autonomy and entrepreneurship;
• Flexible working arrangements to help you achieve a better work-life balance;
• Variety of cultural and sporting activities during your free time;
• Inclusion and equal treatment;
• Various employee benefits & family friendly benefits.