Fraud Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The VP&C Fraud & Investigation Manager is responsible for driving the implementation of Vodafone’s Fraud Management Strategy and managing Internal Investigations in VP&C. The role focuses on identifying, evaluating, and mitigating fraud risks within business processes, products, and services, in alignment with the Fraud Management Framework and Vodafone Fraud Policy. Additionally, the role holder will be primarily responsible for conducting internal investigations related to VP&C businesses and employees, as well as acting as the main Speak Up single point of contact for local stakeholders.

Act as the main Fraud and Investigations expert in VP&C and support local stakeholders through the following responsibilities:

• Fraud Risk Assessments (FRAs):
  • Conduct FRAs within VP&C as required by the Group Senior Fraud Manager for Group Entities.
  • Develop and maintain a FRA plan by identifying fraud-vulnerable processes, products, and services, and align priorities with business owners.
  • Execute detailed FRAs in line with policy requirements, delivering actionable recommendations.
  • Track and monitor FRA actions to ensure timely closure or acceptable residual risk.
  • Fraud Risk in New Processes, Products and Services:
  • Evaluate fraud vulnerabilities in new offerings.
  • Ensure fraud gaps are addressed pre-launch, and that monitoring is in place post-launch.
  • Awareness & Training, and Professional Development:
  • Design and deliver targeted fraud awareness and training initiatives across VP&C, tailored to different stakeholder groups.
  • Pursue continuous professional development to stay current with evolving fraud trends, investigative techniques, and regulatory expectations. Apply this knowledge proactively to enhance the quality of training, improve stakeholder engagement, and strengthen the overall fraud risk management framework.
• Investigations
  • Act as Security and Forensic expert, collecting, securing, and preserving evidence related to internal investigation cases.
  • Carry out and lead investigations as required by the Group Senior Investigation Manager.
  • Advise the Group Senior Investigation Manager on the steps necessary to investigate cases of alleged wrongdoing.
  • Prepare and maintain detailed and accurate reports, records, and KPIs for all investigations performed.
  • Ensure all Speak Ups received locally are escalated to the Group Speak Up Committee.
  • Provide advice and consultancy on investigations, as required.
• Support the wider Group Corporate Security Team. Serve as a strategic link between VP&C and Group Corporate Security by aligning fraud and investigation efforts, sharing insights, and contributing to cross-functional risk and compliance initiatives.

Who you are

• Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes. Extensive experience (minimum 5 years) in fraud management and/or investigations is highly valued.
• Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies is also highly valued.
• Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities.
• Skilled in conducting investigations and producing high-quality, detailed reports.
• Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments.
• Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks.
• Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions.
• Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences.
• Broad understanding of mobile and fixed telephony networks and associated services; familiarity with Vodafone’s business model, products, and services is a plus.
• Proficient in Microsoft Office and data analysis tools.
• Professional certifications such as CFE (Certified Fraud Examiner) or equivalent are desirable.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Annual Discretionary Bonus
  • Rewarding your hard work and dedication
  • Generous Annual Leave
  • 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
  • 1 additional day (Family Day) for personal milestones or special occasions
  • 11 public holidays to enjoy time with family and friends
  • 5 charity days per year to give back to the community
• Flexible Work Arrangements
  • Flexible working schedule to help you balance your professional and personal life 
  • 20 days to work from abroad, allowing you to combine work with travel and new experiencesComprehensive Health and Wellness
• Lunch vouchers to support your midday meals
  • Access to private AXA health insurance and a robust pension scheme to secure your health and future
• Continuous Learning and Development
  • Access to Vodafone University and online training resources to help you grow your skills and advance your career    

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.