Internship - Fraud Prevention & Claims Management

il y a 1 semaine

Luxembourg ING Bank Temps plein

**REQ-10099072**:

- **26/08/2025**:

- **Trainee**:

- **Luemburg, Luemburg**ING Bank**

As part of strengthening its Anti-Fraud department, ING Luembourg is looking for:
The Anti-Fraud service, part of the ODCR department (Operational, Design Control & Resilience), is operationally dedicated to the **prevention, detection, and handling of fraud**.

It is also responsible for the **in-depth analysis of claims related to payment matters** in order to improve the security of our clients.

Your mission will include:

- Responding to requests from clients who are victims of fraud.
- Conducting in-depth analysis of fraud incidents to understand the mechanisms and strengthen security measures.
- Recovering fraudulently diverted funds, in coordination with competent authorities, payment channels and financial institutions.
- Managing administrative obligations related to fraud in accordance with internal procedures and Visa Inc. regulations.
- Collaborating closely with IT, legal teams, and banking partners for a quick and coordinated response.
- Working with the fraud teams of ING Poland and Visa International.

Your profile:

- Minimum of a Bachelor's degree (Bac +3) with a focus in economics, finance or law.
- Strong analytical, organizational, and decision-making skills. E
- cellent communication skills, both written and verbal. Ability to handle comple
- cases with precision.
- Comfortable working with numbers and analytical tools.
- Detail-oriented, adaptable, and a strong team player.

IT Skills:
Proficiency in MS Office is important, along with the ability to perform control tasks effectively.

Languages:
Fluency in **French and English** is required. Knowledge of **Luembourgish and/or German** is a plus, but not mandatory.

Your work environment:

- ING’s mission is to empower people to stay a step ahead in life and in business. This mission guides everything we do.
With over 1,100 employees in the Grand Duchy and by combining our local presence with the strength of a solid multinational like ING, we offer our individual and business clients a wide range of solutions through the channel of their choice.
Present in over 40 countries, ING is a global bank with a strong European base, employing 53,000 people who serve approimately 38.4 million customers.
- Your place of work

**Eplore the area**

Questions? Just ask
Francine Bouillon
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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