Internship - Market & Client Intelligence (M/F)
il y a 2 semaines
Description
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.
As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.
**Responsibilities**:
Within the Customer Insight Center, you will support the Customer Centricity team in analysing the voice of the customer, improving the customer experience and preparing Market Intelligence, liaising with the bank’s various sales departments and support services.
**Main tasks**:
- 1. Market Intelligence_
- Keep track of market innovations from a competition and strategy perspective (competitive benchmarks, market trends, new offers, products and services, technology news, and sales drives);
- Analyse the results of Market intelligence reviews (new trends, newcomers, clients’ needs and expectations, etc.), and report them in a monthly newsletter;
- Contribute to the elaboration and analysis of the main market studies on the Luxembourg banking market carried out for all the different commercial departments (Retail, Corporate, Wealth), highlighting “macroeconomic environment/competition overview” aspects.
- 2. Client Intelligence_
- Help the team to collect client feedback and analyse it to identify ways of increasing client satisfaction on different customer journeys (client satisfaction surveys, post-campaign testing, market research, etc.);
- Support the team in coordinating the client experience through ongoing projects;
- Contribute to improving the client experience by suggesting best practices coming from different sectors.
Must Have Requirements
**Profile**:
- Masters student in Economics, Management or Marketing - internship as part of a year off or end-of-study placement;
- Possibility of work-based learning;
- You have good analytical and deductive reasoning skills;
- You are a self-starter, meticulous and able to use initiative;
- You are at ease with figures and spreadsheets;
- You have a very good knowledge of office tools (Excel, PowerPoint);
- Good command of French and English (written and spoken).
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