Transfer Agency Manager

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

**Reports To**:
Transfer Agency Senior Manager

**Responsibilities**

**Investor Onboarding**
- oversee and assist with the management of the daily operations of the Transfer Agency team
- ensure that all relevant responsibilities are carried out and prioritised in accordance with deadlines
- implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
- maintain oversight and follow up in relation to outstanding matters and escalate as appropriate
- organise and assist with client due diligence visits
- client communication and point of contact for escalation

**AML**
- provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
- assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
- act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
- oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
- review outstanding AML/KYC on a monthly basis and report and escalate aged items
- carry out remediation of AML/KYC documentation where necessary
- oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
- oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
- completion of annual FATCA/CRS filings

**Other TA activities**
- checking and processing capital calls and distributions;
- checking and processing investors re-balancing/equalisation
- checking, processing and confirming subscriptions, redemptions, switches and transfers;
- quality checking of manual payments processing;
- reconcile subscription accounts on a daily basis;
- completing audit requests for investor accounts;
- assist in the compilation of client board reports;
- act as mentor to junior analysts;
- assist the team with incentive fee calculations;
- adhere to all processing procedures and controls;
- act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
- ensure client month-end reporting deliverables are being met;
- gain an understanding of all funds across the team and cross train the team to ensure coverage when required;

**Requirements**:

- 3rd level qualification
- 5-8 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
- extensive knowledge of AML/KYC
- excellent organisational skills and a high attention to detail
- excellent PC skills (good knowledge of Microsoft Excel and Word essential)
- self-motivated, innovative and analytical
- ability to work well as part of a team
- excellent client communication skills
- team leadership skills

LI-SI1

**Learn how** the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.