Claims Administrator F/m/d
il y a 7 jours
**Claims Administrator f/m/d**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. Deutsche Börse Group is an international company, headquartered in Frankfurt/Main, Germany. With more than 9,000 employees, the company has a strong global presence for its customers all over the world, including Luxembourg, Prague, Chicago, London, Cork, New York and many other locations. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
**Your area of work
Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.
As a claim officer, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.
The unit reports to Reconciliation & Incident Mgt section in Luxembourg.
**Your Responsibilities
- Investigate and analyse customer claims, incidents, and pre funding requests.
- Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
- Define and argument claim settlement proposal (claim full/partial payment or rejection) Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks. Preparation of monthly reporting to management and business areas
- Produce and deliver statistics of claims and incidents to the different business areas
- Perform monthly reconciliation with Accounting
- Preparation of annual reports
**Your Profile
- University degree in economics, financial markets or business management is a plus
- Strong analytical skills and ability to solve complex problems autonomously
- Critical mind set and good organisational skills
- Excellent communication skills and ability/willingness to build network
- Strong team player in an international environment
- Fluency in English (verbal and written), any other language is an advantage
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