Mail Services Coordinator

JLL supports the Whole You, personally and professionally.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
The Mail Services Coordinator reports to the Mailroom Manager and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building.
What this job involves
Manage incoming / outgoing mail and courier services.
Coordinate mail handling across buildings and effectively liaise with the team.
Liaise with courier partners to maintain excellence of service delivery (DHL, POST, Securitas, S&S, etc.).
Suggest ways to make mail processes and records more effective and efficient.
Present necessary data to manager about activity in the mail room.
Monitor and maintain mail consumables stock according to agreed par-stock levels.
Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.
**Prepare for/attend**: Weekly catch up meeting with the Mailroom Manager
Bi Weekly team meetings
Be familiar & adhere to Office Services internal procedures.
Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending.
Assist in training the Mailroom Services Coordinators Floats
Support the wider JLL on-site team
As front line employee, act as an ambassador of the Integrated Facilities Management program
Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
All other tasks and duties as required.
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Experience in hospitality industry or strong customer service experience
Excellent verbal & written communication
Proficient with the use of Microsoft Office tools
Problem solving
Good organizational skills
Strong customer focus
Fluency in English and local language, German will be a plus
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.