Client Experience Manager

Find your purpose at KPMG Luxembourg
- Join a team of diverse and dedicated problem solvers, connected by a common cause: to turn insight into opportunity for clients and communities around the world. If you are eager to learn, are interested in growing rapidly and strive to make an impact in a diverse environment, you're in the right place at the right time.
- Learn more about Careers at KPMG Luxembourg The Client Experience Manageris responsible for ensuring a seamless, professional and premium on-site experience for clients, visitors, partners, employees and event participants. At KPMG Luxembourg, Facilities acts as the operational backbone for on-site hospitality, event logistics and personalized client experience. This role is therefore positioned as a key coordination role between Client Reception,the Building and Staff Services teams, Internal stakeholders such as Event Team and M&C and the internal caterer. The role goes beyond Food & Beverage coordination. It ensures that the full visitor and participant journey is smooth, client-centric and consistent: from arrival, welcome, room readiness and service flow to catering quality, cloakroom, signage, on-site support and issue resolution. The role combines driving hospitality standards, team coaching, operational coordination, stakeholder management and continuous improvement. **To elevate the client, visitor and employee experience by delivering high-quality hospitality, seamless on-site logistics and consistent service standards across the workplace environment, meetings, trainings and events. The role contributes to making KPMG Luxembourg’s premises a professional, welcoming and client-centric environment, where every interaction reflects the firm’s standards of quality, care and efficiency. What you will be working on:
- Oversee the end-to-end client and visitor experience, ensuring a professional, welcoming, and seamless journey from arrival to departure.
- Coordinate closely with Reception to manage visitor flows, meeting room access, VIP requests, and guest issue resolution.
- Gather and act on guest feedback while maintaining KPMG’s standards of professionalism, discretion, and client service.
- Serve as the main point of contact for catering requests related to meetings, trainings, and events.
- Coordinate menus, dietary requirements, logistics, room setups, and service delivery, ensuring quality, compliance, and cost efficiency.
- Advise stakeholders on the most suitable catering solutions based on event needs and budgets.
- Manage relationships with catering and hospitality vendors, monitor service quality and performance, and drive continuous improvement initiatives.
- Support F&B budgeting and cost control, maintain hospitality documentation, monitor consumption trends, and contribute to sustainability efforts.
- Enhance hospitality processes and service standards, identify operational improvements, support new tools and ways of working, and help deliver an outstanding workplace and client experience. What we look for:
- 3-5 years of experience in hospitality, hotel operations, corporate reception, event coordination, client services, or corporate F&B.
- Experience working with caterers, reception and facilities teams, service staff, and event operations.
- Exposure to professional services, corporate, or premium hospitality environments is an advantage.
- Strong customer service focus with excellent organizational, communication, and stakeholder management skills.
- Ability to manage multiple priorities, coordinate across teams, and perform effectively in a fast-paced environment.
- Strong problem-solving skills, with the ability to anticipate needs and adapt to last-minute changes.
- Good understanding of event logistics, hospitality operations, service standards, and room setup requirements.
- Proficient in Microsoft Office; experience with booking, ticketing, or project management tools is a plus.
- Fluent in English and French; additional languages are an asset. What you will get
-

We offer
more than just a job. With our flexible work model, you can work, rest and recharge. Our competitive compensation packages, paid time off, recognition bonuses and dedicated programs for personal development and well-being help to keep you refreshed and motivated.
- We will accompany you on a journey of professional growth, offering an expansive spectrum of prospects to elevate your career in Luxembourg, an emerging financial center. Feel a sense of belonging by enjoying year-round celebrations and engaging events that bring us all together. Join our next generation #FindYourPurposeAtKPMG #TeamBlue
- KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Our recruiting decisions are based on your experience and skills.