Operations Controller

Your mission: As an Airline Operations Controller, you will play a key role in ensuring the resilience and efficiency of Cargolux’s global operations. Your responsibilities will include:
- Maintaining operational stability and executing our traffic program in line with safety, regulatory and commercial priorities.
- Leading decision-making during irregular operations, balancing safety, customer commitments, and cost efficiency.
- Optimizing aircraft utilization and network performance within a 72-hour horizon.
- Managing disruptions by developing and implementing recovery strategies that protect schedule integrity and cargo flows.
- Coordinating across departments (Dispatch, MCC, Crew Control, Network and Ground Ops) to ensure seamless operations.
- Monitoring and implementing traffic decisions within a 72-hour window.
- Acting as a senior decision-maker during disruptions.
Contributing to the strategic evolution of the IACC beyond day-to-day operations.
- Essential Requirements For The Position: You are a decisive, analytical leader who thrives under pressure and can influence stakeholders across a global network. Ideally, you will have:
- 5-7+ years' experience in airline operations control, network control, or dispatch (cargo experience preferred);
- Deep knowledge of EASA, ICAO, IOSA and global operational control requirements.
- A strong understanding of ATFM, Eurocontrol and airspace management.
- Proficiency in IACC systems (AIMS, Lido, SITA Mission Watch, TWC Fusion or similar).
- Excellent communication and stakeholder management skills.
- Fluency in spoken and written English. Knowledge of a second European language would be an advantage.
Ability to work in a team and adapt quickly and effectively to changing conditions.
- Preferred:
- Flight Dispatch License / FOO license.
- Air Traffic Control or Flight Operations background.
- Experience in airport ground handling.
- Knowledge of meteorology, aerodynamics, and aircraft performance.
- Experience in technical, crew or fleet planning.
- Familiarity with airline manuals and operational processes.
- Experience in strategic network operations for all-cargo or express carriers.
Familiarity with SMS processes and continuous improvement initiatives.
- Working Conditions:
- Full-time, permanent position based in Luxembourg.
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will berequired in case of positive selection.
Operates in a 24/7 global control environment with rotating shifts. (28-day roster periods, 160 hours per period, max. 48 hours per week).
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What we offer
- A senior role at the heart of Cargolux’s global cargo operations.
- The chance to shape strategic resilience in a world-class network.
- Collaboration with cross-functional teams on high-impact decisions.
Competitive benefits, including insurance, a pension scheme and travel privileges.
- Our benefits package includes:
- Competitive salary (according to our Collective Work Agreement);
- Profit sharing scheme (according to our Collective Work Agreement);
- 27 days of annual leave & 4 days of compensation (incl. annual vacation allowance);
- On-site canteen and cafeteria with a meal-voucher scheme;
- Travel

benefits:
special rates with partner airlines, hotels and car rental companies;Employee discounts and special conditions with partner companies; Submit your CV and cover letter via our Careers Portal.