Cmdb and Data Architect

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Activities**:

- Insure client satisfaction
- Perform Configuration Management activities relating to identification, control, and tracking of designated systems and/or equipment, troubleshoot complex incidents
- Architectural studies on the CMDB
- Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns,
- Develop lab scenarios
- Major releases test and validation
- Develop migration and implementation plan
- Mentor for the rest of the organisation on Configuration Management services, concepts, policies, and procedures
- Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
- Technical strategy design and review
- Design, plan, support and implement automation to improve the configuration management database (CMDB) processes
- Transformation or development of a service based on technical or business requirements
- Provide technical lead for concerned technological domains
- Write technical documentation
- Write the SDP (Service Design Package) documentation
- Participate in the definition and review of the standard operating procedures (SOP) to be used by the operational teams
- Leading and supporting global transformation initiatives for the services operated by the customer
- Understand the implications and impact that proposed architectural changes will have on the business (to technical and non-technical audiences)
- Problem solving in a Problem Management context
- Impact assessments for complex changes
- Capacity management definition for the services operated by the customer
- Software architecture design
- Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations

**Location and Timing issues**:

- Provision of the above mentioned services basically in Luxembourg, with a possibility to work in Brussels about 1 day per month.
- Project Business hours: 7H-19H
- Occasional interventions outside of normal working hours may be requested

**Profile**:
**Requirements**:

- Must fulfil the requirements to obtain an EU security clearance
- Education : BAC +5 in computer sciences or equivalent
- Experience with ITSM operations and management
- Experience with the following is beneficial but not mandatory:

- Administration of Databases
- Audit and monitoring : Code quality, Grafana
- CI/CD : continuous integration and continuous delivery
- Bash, Perl or Python Scripting
- IP Security principle (Firewall, proxy, reverse proxy, dns, remote access)
- network principle (TCP/IP, switching, routing)

**Skills required**:

- At least 3 years of professional experience in a similar position
- At least 5 years of technical experience of the concerned domain (Senior Level)
- Organisational skills and analytical ability
- Strong interpersonal and communication skills; capable of writing purchase justifications, strategies, high-level as well as complex technical documents, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management
- Team working ability, communication and leadership skills
- Capability to manage complex technical projects
- Capable to produce concise technical documentation
- Solid documentation skills
- Working knowledge, written and spoken, of English required. French