Senior Technical Operations Officer

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value

**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

**Your career at Deutsche Börse Group**:
**Your area of work**:
As a Senior Technical Operations Officer, you will manage the building operations and technical maintenance of Clearstream buildings in Luxembourg and the Data Center. This includes overseeing HVAC systems, electricity and more across 2 buildings, 1 Data Center and 1 back up location. This role is critical to our operations, your expertise will be crucial in maintaining a functional and efficient working environment for our colleagues. You will report to the Head Unit of Facility Management. This role requires a good level of interaction with other department of Clearstream and external partners/providers. Customer focus along with diplomacy and excellent communication skills are key for this role also due to manage suppliers / contracts. You will also need to be confident in managing project or supervise site works and workers/companies.

Flexibility might be required (working in shift and on call permanences).

**Your responsibilities**:

- Contribute to the development of operational strategies and policies for building operations, technical maintenance, in addition to related quality and control activities
- Guarantee technical results and implement actions to correct deviations (KPI, maintenance plans, etc.).
- Manage and supervise the technical activities of external service providers.
- Provide support as required by technicians /service provider in the event of complex breakdowns or specific needs.
- Participate to the maintenance planning (at least 1x a year) and the five-year maintenance plan, estimating budget and action plan.
- Follow up on customer service requests, in compliance with current contracts.
- Ensure customer communication, particularly concerning the resolution of major incidents.
- Anticipate internal customer needs and expectations.
- Manage the Data Center's IT connection requests in collaboration with the Data Center Team
- Follow major regulations and answer audit requirements
- Be part of various building/construction projects

**Your profile**:

- Technical engineer (at least the equivalent of a bachelor's degree) in a field related to industry or engineering, with expertise in building technology.
- 5-7 years of professional experience in facility management, in charge of office building and Data center operations and maintenance activities
- Excellent technical knowledge of building operation and technical maintenance (HVAC, high, medium and low voltage, etc.).
- Experience in an international/public sector environment would be a significant advantage
- Good knowledge and experience of service contracts including procurement issues,
- Project Management skills
- Fluency in English and French - German would be considered as an asset

**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

**Inte