User Support Specialist

il y a 2 jours

Luxembourg Uni Systems Temps plein

Providing first and second level ICT support for all users, including during stand-by duty;
- Installing, upgrading, maintaining and decommissioning hardware and software;
- Troubleshooting ICT-related technical problems;
- Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
- Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation at Eurojust;
- Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases;
- Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information.

**Requirements**:

- University Degree is desirable but not mandatory with a minimum of 4 years of professional experience on a similar role
- Experience with Microsoft Enterprise Software;
- Experience operating a Service Desk in an office environment
- Very good level of English (B2 or higher) is mandatory.

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