Transfer Agency Aml Operations Senior Team Leader

**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. **The role**: Reporting to TA AML Manager, your role is to assist the management of the day-to-day operations and client service delivery focused on AML initial and/or ongoing investor due diligence. **Responsibilities**: - Performing AML/KYC reviews and ensuring accounts are opened, reviewed, and maintained in accordance with established SLAs, policies, and procedures. - Assisting the management of the team and an efficient allocation of resources and adequate prioritization of tasks. - Providing support and guidance to junior team members and contributing to their learning and development. - Handle high complexity cases, ensuring that risks are identified and escalated effectively. - Preparing and reviewing escalations, liaising with senior management in complex and high-risk cases - Maintaining excellent working relationships with clients and internal, external stakeholders - Assist preparing, coordinating, and delivering presentations, client meetings, due-diligence visits and audits - Staying up to date with latest laws, regulations industry standards technology and best practices - Assist reviewing and updating, processes, policies and procedures to ensure the highest standards of compliance and operational efficiency - Contributing to the development of systems and participate in wider projects at local and global level. **Knowledge and Experience** - Recent relevant experience - Good working knowledge of Microsoft Office (Word, Excel, Access ) and TA system - Strong written, verbal and listening skills in English. - Expert knowledge of key AML/CTF, KYC principles, practices - Expert knowledge, experience in KYC requirements for different entity types, structures' complexity and jurisdictions - Strong knowledge Luxembourg AML/CTF legal and regulatory framework - Strong Knowledge of FATCA/CRS requirements - Good understanding of Luxembourg's Fund Industry and role of Transfer Agent - Demonstrated experience in AML/KYC or compliance related role **Soft Skills and Behaviours** - Highest standard of integrity, ethics and confidentiality - Proactive, autonomous and accountable - Collaborative, teamwork, partnership, diversity mind set - Shares knowledge and is keen to learn from others - Client centric, compliance minded - Able to manage conflicting priorities in a pressurized environment - Enthusiastic and positive - Able to identify and communicate problems as well as design solutions - Put long-term interests above short-term gain and is not afraid to escalate issues when necessary - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting