Account Manager

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**VML Luxembourg**:
VML Luxembourg is one of the leading Amazon consulting agencies in Europe. Offering 360° services for Amazon, we have a diverse range of products and services in various sectors to ensure long-term sales growth, ranging from creating multilingual content and listings to all aspects of advertising, including sales promotion, PPC and programmatic campaigns. We are part of WPP, the world's largest digital media agency, and manage WPP's European Centre of Excellence for Amazon (ACE) dedicated to maximising performance, driving sales and building brands on the Amazon platform.

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**We are seeking a driven and client-focused**Account Manager to join our fast-growing team at VML Luxembourg on a full-time, 1-year temporary contract (CDD).** If you excel at building strong relationships, thrive in dynamic e‑commerce environments, and have a proven ability to deliver impactful results for global brands, we'd love to hear from you**:
**The opportunity**:
**Client relationship |** Develop, manage, and maintain strategic partnerships to grow business. Act as a trusted point of contact (POC) to clients, designing and delivering e-commerce content and media services.

**Process |**Establish and manage project communication and process. Balance the opportunities and constraints within a given project. Leverage existing tools and processes to monitor people and progress. Write and present project plans/risks in collaboration with other team members. Develop required documentation for all projects. Lead organizational transformation projects, ensuring adoption of new processes, platforms, and ways of working across multi-market environments.

**Work |** Deliver work that is excellent, on time, on budget and goes beyond the brief. Create and oversee project schedule. Ensure timely completion through all phases. Oversee the entire delivery and execution of projects. Identify dependencies and impacts of delays. Gain alignment on the scope, schedule, assumptions and price for projects with an ability to effectively translate these to Client Proposals and Statements of Work.

**Success ownership |**Manage large-scale e‑commerce projects with strict KPI tracking and performance monitoring. Ensure content and media strategy is delivered successfully to drive measurable business growth.

**Financials |**Responsible for project estimation, planning and profitability. Build detailed project plans in accordance with budget. Use analytics tools to track performance, challenge assumptions, and optimize both e‑commerce and media campaign results.

**What you'll be doing**:

- Lead all the projects contained in a Client scope of work from beginning to end, making sure that committed SLAs and quality standards are met.
- Oversee final delivery of the project
- Provide project scopes and identify project requirements based on the work stream.
- Lead strategic client meetings and workshops, ensuring alignment on objectives, scope, and measurable outcomes.
- Set and manage client expectations through transparent communication, data-backed recommendations, and proactive risk management.
- Maintain proactive, insight-driven communication with stakeholders, ensuring alignment on strategic priorities and project outcomes.
- Craft and deliver impactful presentations for executive leadership and senior stakeholders, influencing strategic decisions.
- Oversee project performance through KPIs and analytics, delivering actionable progress reports that inform strategic decisions.
- Identify and escalate risks early, providing mitigation strategies to safeguard timelines, budgets, and quality standards.
- Integrate media strategy into e‑commerce initiatives, ensuring performance marketing (PPC, programmatic) is optimized to drive measurable business growth.

**What we want from you**:

- University/college degree in business administration, commerce or a relevant field.
- Experience managing projects in an agency or consulting environment.
- Prior experience as a Digital Project Manager.
- Familiarity with e-commerce ecosystem, including content and advertising expertise.
- Demonstrated experience running complex projects wit