Head of Registration, Managing Director

Head of Registration, Managing Director INTERNATIONAL FINANCIAL DATA SERVICES LUXEMBOURG ("IFDSL") Head of Registration, Managing Director Permanent Contract **Position Overview**: We are looking for a Head of Registration services, MD level, to lead our Registration team. You will be responsible for managing a team of Registration Services managers and administrators. He/she will be a senior manager of IFDSL reporting to the Chief Operations Officer of IFDSL. The role requires Client and IFDS Senior Management contact as well as some engagement with State Street Bank and SS&C stakeholders. The IFDSL Registration Services Team is responsible for the maintenance of a fund's shareholder register. Maintenance of the register includes the on-boarding of new shareholders; updating of shareholder static data; AML/KYC reviews, sanction screening and shareholder tax reporting in line with Luxembourg regulatory requirements. **Main Responsibilities**: - As a member of the Operations senior management team lead, direct and manage TA Operations and contribute to the leadership of IFDS Europe as required. Work with peers to support the COO and deputize in their absence, as required - Exercise operational oversight within the department and make sound operational decisions - Develop trusted relationships with clients, vendors, auditors, peers, and stakeholders - Model ethical behaviors and leadership skills set out in corporate standards. - Manage complex or unusual operational and managerial problems that are referred by clients and stakeholders - Actively encourage and practice clear, open and direct communication. Demonstrate strategies for influencing and negotiating with others - Foster an environment that is risk-aware and control focused. Liaise with the Compliance, Risk Management and Business Control Teams to escalate any AML/KYC or operational issues and ensure swift resolution and appropriate remediation - Work closely with the Compliance team on changes to Luxembourg regulations and laws. Oversee the drafting and implementing of updated or new departmental procedures resulting from changes in regulations or laws. - Promote and implement continuous process improvement including off-shoring and automation - Set SMART objectives for staff performance and evaluate staff during periodic assessments. Engage in promotion and succession planning with other IFDSL senior managers. Advocate recognition and rewarding of excellence - Analyze team composition and any impacts related to the on-boarding or off-boarding of clients. Request and justify new headcount requirements in local team and any outsourced locations. **Required Competencies**: - University degree in Accounting, Finance, Business Administration, Audit or equivalent professional qualifications or experience - 10-12 years' experience in a similar environment including at least 5-7 years in a management capacity - Sound procedural, technical and product knowledge of the Transfer Agency business is required. This knowledge should be complemented with an understanding of Fund Accounting, Custody and fund industry regulations especially Luxembourg AML/KYC regulations - Strong understanding of operational process design and operational risk management - Excellent administrative, organizational and business support skills, with the ability to multi-task, work calmly under pressure and be flexible; - Strong written & verbal communication skills - Well-developed negotiation, influencing, decision-making, planning and co-ordination skills - Proactive and able to work independently and as part of a team - Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint - Fluent in English (written and spoken) - additional languages (e.g. German, French, Luxembourgish, Italian and/or Spanish) are considered as an asset **About our Company**: IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc. and State Street Bank Corporation. IFDSL services and supports a diverse range of products across multiple fund domicile on behalf global Asset Managers. Our unique set up provides the expertise, scale, technology and strategic support and partnership to our clients. We are deeply involved, with the support of our Shareholders, in the evolution of our Industry, towards more Innovation and Digital transformation. IFDS Luxembourg currently services a total of €1,100 billion AUM for some of the most sophisticated and demanding asset managers in the industry. Our footprint in Luxembourg is about 320 people and we have more than 700 people globally supporting our Luxembourg businesses. **Our Mission and Values**: Our mission is to 'build great experiences for our clients, their customers and our employees'. This is achieved through our values of 'PA