Cx Expert

il y a 1 semaine


Luxembourg Collective Temps plein

Objectifs de la mission
Le consultant interviendra dans le cadre d’un programme de transformation digitale visant à améliorer les parcours clients sur les canaux digitaux (web, mobile, portail client, espace pro).
L’objectif principal est de concevoir et optimiser des expériences utilisateur fluides, accessibles et cohérentes tout au long du parcours client, en conciliant enjeux business, techniques et design.
Environnement / Contexte
Projet stratégique de digitalisation bancaire (refonte portail client, app mobile, espace pro).
Collaboration directe avec les équipes internes (Product Owners, Développeurs, Marketing Digital).
Méthodologie agile (Scrum / SAFE).
Environnement international, multilingue.
Stack technique / Outils
**UX Research & Design**: Figma, Miro, Maze, Hotjar.
**UI Design**: Figma, Adobe XD, Design Systems (Material / Fluent / interne).
**Prototype & Tests utilisateurs**: InVision, Lookback, Usertesting.
**Méthodologies**: Design Thinking, Customer Journey Mapping, Service Blueprint, Accessibility by Design.
Compétences attendues
Minimum 5 à 7 ans d’expérience en UX/UI Design, idéalement dans le secteur bancaire, assurance ou fintech.
Solide expertise en CX et Design System.
Capacité à transformer des insights utilisateurs en solutions concrètes et mesurables.
Maîtrise des standards d’accessibilité (WCAG) et des principes responsive / mobile-first.
Forte capacité de facilitation d’ateliers et de communication avec les équipes métier.
Durée / Dispo / Lieu
**Durée**: 6 à 12 mois renouvelables
**Lieu**: Luxembourg Ville
**Remote**: possible jusqu’à 2 jours / semaine
**Démarrage souhaité**: dès que possible
Langues / TJM cible
**Langues**: Français courant obligatoire, anglais professionnel requis.


  • CX Expert

    il y a 7 jours


    Luxembourg, Luxembourg Collective Temps plein 60.000 € - 90.000 € par an

    Objectifs de la missionLe consultant interviendra dans le cadre d'un programme de transformation digitale visant à améliorer les parcours clients sur les canaux digitaux (web, mobile, portail client, espace pro).L'objectif principal est de concevoir et optimiser des expériences utilisateur fluides, accessibles et cohérentes tout au long du parcours...

  • Expert CRM

    il y a 5 jours


    Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory **est une société spécialisée dans la gestion de projet et l'analyse d'affaires. Nos consultants interviennent sur des projets européens ou internationaux. Pour accompagner l'augmentation de notre activité, nous sommes actuellement à la recherche d'**un Expert CRM consultant.** **Mission** Le consultant devra fournir en coordination...


  • Luxembourg Amazon Europe Core Sarl - D40 Temps plein

    6+ years of design experience - Have an available online portfolio - Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax - Expert level skill in Figma We are seeking a Senior UX Designer to conceive of, plan, lead, and execute new shopping experiences for Amazon EU Stores. You’ll set and...

  • Digital Catalogue Coordinator

    il y a 2 semaines


    Luxembourg VML Luxembourg Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Luxembourg VML Luxembourg Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Content Syndication Specialist

    il y a 2 semaines


    Luxembourg VML Luxembourg Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • E-commerce Project Manager

    il y a 2 semaines


    Luxembourg VML Luxembourg Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Luxembourg VML Luxembourg Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Luxembourg VML Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Freelancer Content Editor

    il y a 6 jours


    Luxembourg VML Temps plein

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...