Manager - Client Relationship Management

Location
Luxembourg

Employment Type
Permanent

Department
Operations

Description

**Who are we looking for?**

Carne is currently recruiting for a Client Relationship Management professional at Associate Director level for our Luxembourg office.

**What is your role and your responsibilities?**
- Maintain responsibility and contact point for the regulatory oversight of several Carne client funds, ensuring that all fund reporting is received and recorded on a timely basis and appropriate actions initiated as required.
- Act as main point of contact for the client for day-to-day activities and resolution (including escalation) of any fund related issues (including those in BAU), in addition organising regular service review calls.
- Establish and maintain excellent relationships with each of the fund delegates including investment managers, administrators and depositaries, to ensure clear lines of communication.
- Actively participate in the review process of the initial and on-going Due Diligence of delegates to ensure that all delegates continue to operate and perform in line with regulatory requirements and in accordance with best practice standards.
- Ensure all funds have up to date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including SLAs.
- Ensure the review of KPIs from all delegates including the administrator, transfer agent, distributor and Investment Manager are done and actively participate in the sign off on a monthly basis.
- Oversee the monitoring of the NAV process
- Ensure coordination and review of fund financial reports and long form reports
- Participate in client quarterly calls organised for oversight purposes
- Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of Fund/Management Company
- Ensure Risk and Valuation work is undertaken on the funds in a timely manner and review and sign off is carried out.
- Responsible for coordinating service delivery across Carne teams with regards to the services that our Management Company/AIFM clients contract with Carne
- Support the client on-boarding process
- Generate, review and sign off exceptional and regular Board reporting to inform Directors on the extent of the Fund’s compliance with all of its legal, regulatory and fiduciary obligations and to highlight any issues that may require consideration by the Board.
- Attend Board meetings of your clients and present Board reports.
- Ensure that any actions raised at Board Meetings are subsequently progressed and resolved in a timely manner and to the Board’s satisfaction.
- Identify opportunities to enhance the relationship
- Host onsite visits from Clients and counterparties
- Proactively manage service commitments and Client expectations
- Maintenance and/or review of all client data in CORR and any other relevant system
- Preparation of presentation materials for client visits
- Ensure active engagement across the various teams in the organisation
- Support the development of Carne’s proprietary system, Compliance Operation Risk Reporting (CORR)
- Review of the Carne budget to ensure appropriate client billing and follow up of payment
- Assist with capital requirements supervision

**What are the minimum requirements you need for the role?**
- 5 years + solid background in the fund industry (UCITS and AIFs)
- Experience working in a technical capacity within and ManCo/AIFM, Administrator, depository, Audit firm or a financial services firm
- Excellent PC skills including Word, Excel and Access (VBA skills would be considered as an advantage)
- Experience in managing multiple clients is an advantage
- Project management, planning and organisation skills

**What competencies do you require?**
- Team player
- Good understanding of and empathy with client needs
- Have a proactive problem solving
- Excellent communication skills in English are essential, other languages would be an advantage

**Who is Carne Group?**

Carne Group has established itself in the funds industry with $1tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 550+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York and the Cayman and Channel Islands.

Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.