Client Services Senior Manager

**JOB TITLE: Client Services Senior Manager**

**DEPARTMENT: Client Services**

**Employing Company: Gen II Luxembourg Services SARL**

**THE GROUP**

Gen II Fund Services is one of the largest global independent private equity fund administrators, with over $900 billion of private capital under administration. Gen II services 6,500+ fund entities with a 99% client retention rate. The group has over 1000 employees, with several offices across the United States (New York, Stanford, Boston, San Francisco, Dallas and Denver) and in Vancouver and Luxembourg.

The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail and managed accounts.

**THE LUXEMBOURG BUSINESS**

Gen II Luxembourg Services offers Private Equity and Real Estate administration services, providing Gen II US clients, and new US and European sponsors with the capability to have a Luxembourg base of operations and trusted partner in Europe.

The business offers a fully customizable service plan for sponsors seeking to establish a Luxembourg-based structure.
- Fund launch consultation and guidance
- Domiciliation, governance, and secretarial support
- Complete fund accounting and administration
- Registrar and transfer agency
- Comprehensive financial, regulatory and investor reporting
- Regulatory/compliance support: AML/KYC, CRS, FATCA and AIFMD reporting
- Depositary services
- Directorship services
- Data analytics and integration
- Coordination with other service providers

**THE ROLE**

This is an exciting opportunity to be involved in the Luxembourg entity and be an integral part of the senior team further developing the business. The role sits within the client services team, and reports to the Director of Client Services and Operations.

**EXAMPLE YEAR ONE OBJECTIVES**
- Support the Director of Client Services and Operations with the review of the Gen II Luxembourg Services client management processes including internal procedures, KPIs, escalation and governance, ensuring consistent approach across you portfolio of clients
- Manage KPIs according to service level agreements and management requirements, and deliver timely internal / KPI reporting
- Contribute to the development of the ISAE 3402 process and procedures
- Take ownership of the relevant client relationships on behalf of GenIILS
- Participate in training and networking opportunities to broaden fund accounting and industry specific knowledge. Utilize comprehensive understanding of the fund governing documents, industry guides, GAAP accounting, regulations, and other private equity compliance requirements
- Develop relationships with all senior team members including US team/s in charge of common clients

**SPECIFIC RESPONSIBILITIES**

People
- Actively encourage a culture that supports employee development and retention, through personal development including coaching and training courses as appropriate, and celebrating successes
- Manage the Business Unit staffing levels to forward-looking resource requirements. Actively participate in the hiring processes to recruit productive staff who adapt well to the Gen II culture
- Control client services daily work allocation in transparent and efficient manner
- Identify and evaluate talent by providing constructive, actionable feedback and performance reviews. Ensure that all staff are working to achieve their required responsibilities, within process and procedure parameters and according to guiding behaviors. Manage under performers appropriately
- Motivate and empower team members by building their capabilities and providing opportunities to give additional responsibility
- Be seen as an expert in the operational functioning of the Business Unit investment vehicles

Business results
- Participate in prospective clients pitches and help with business development activities
- Demonstrate a comprehensive understanding of the client service model and engagement requirements including and not limited to scope of services
- Review and approve Business Unit time in the system and support finance in the invoicing process
- Demonstrate comprehensive expertise in fund administration by researching & resolving questions and proposing possible solutions
- Share expertise at internal and external presentations, as needed.
- Have portfolio responsibility over revenue recording including collection process and daily, weekly, monthly, periodic reporting as required
- Participate in the new business process in relation to prospective clients, including providing support during the fee proposal preparation process
- thebe aware of the resource analysis for the Business Unit, monitoring resource costs, including assigning work to appropriate grade level of resource

Client Facing
- Own the client relationship for the Business Unit