Principal, Defects Reduction

il y a 2 semaines

Luxembourg Amazon EU Sarl Temps plein

Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- Relevant experience working on program or project management

At Amazon, we're working to be the most customer-centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experiences through the introduction of pioneering new products and services in the Last Mile Delivery space. This is a unique opportunity to play a key role in the rapidly growing and maintaining EU Amazon Logistics organization. The Last Mile initiative is a highly visible program (internally and with our customers). Come join our team and help us make history

Key job responsibilities
- Scope, create, and drive project plans.
- Communicate to Senior Management on status, risks and process/product changes.
- Manage full life cycle of complex cross-functional programs with considerable impact across multiple organizations.
- Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver.
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics.
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.
- Oversee gaps between teams, processes and systems.
- Reduce the teams’ exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).
- Proactively identify and mitigate risks before they become roadblocks.
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects.
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
- Create, communicate, and manage budget for projects.

Luxembourg, LUX
- Experience delivering projects within scope, time, budget and quality
- MBA
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience in Last Mile operations and fleet management

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