Sr Relationship Manager

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Key Responsibilities

Developing an understanding of each client’s strategic goals and identifying ways in which Northern Trust can financially optimise the both new and existing relationships; being able to align client strategy & objectives to NT's owns strategic objectives.

Developing excellent working relationships with senior stakeholders in the client organization.

Driving initiatives for client driven product development requirements; working closely with the various product teams.

Owning the Legal and commercial relationship of NT negotiating & executing on fees, contracts and rebids.

Being directly responsible for client satisfaction levels at a strategic level and ensuring relevant key performance indicators are in place to support client goals, maintaining relationships at the C-Level.

Monitoring performance against contractual agreements.

Cross-selling of additional products and jurisdictions to the existing clients while. supporting sustained and scalable growth

Pricing new and additional business opportunities for existing clients.

Identify, document and manage client related risk issues.

Adhering to internal risk management procedures.

Actively participating to project’s covering client fund launches, mergers and closures.

Mobilising and connecting client needs with broader NT Operations, Products and Transformation teams

Utilising Industry Trends to engage and explore commercial opportunities within NT and directly with clients.

Leading relationship management position at internal steering groups or committees.

Required Skills and Experience
- A proven track record in the industry, with a preference for at least numerous years’ experience working in all aspects of the funds / securities business
- Experience of and accountability for profitability management and increasing revenue through effective client relationships.
- Establish commercial relationships with C level Client Stakeholders
- Presented & participated in client pitches and review meetings
- Developed client orientated solutions
- Managed multiple internal & external stakeholders over several servicing locations through client related projects

The competencies that would be valuable for this role include:

- Influence and persuasion
- Commercial acumen
- Client service delivery
- Relationship management
- Strategic planning
- Stakeholder management
- Language skills

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team.

Learn more.