Senior Service Delivery Manager
il y a 2 jours
At ABAKUS IT SOLUTIONS, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you
**Responsibilities**:
- Act as the primary liaison between client IT and business leads, holding weekly touchpoints to align on priorities and progress.
- Be the go-to escalation contact to address critical issues, prioritize actions, and provide focused resolutions.
- Ensure all tickets are resolved on time, service requests are delivered as scheduled, and overall performance metrics are met or exceeded.
- Collaborate with offshore project managers to review team deliverables and maintain alignment with expectations.
- Facilitate communication between users and IT teams to resolve issues effectively and efficiently.
- Support the identification and documentation of specific requirements in the SAP domain when needed.
**Profile**:
- Fluency in French and English to interact effectively with diverse stakeholders.
- A proactive approach to identifying and resolving issues.
- The ability to build and maintain strong relationships with stakeholders and ensure satisfaction.
- Experience in coordinating and guiding distributed teams, including offshore resources.
- A solid understanding of SAP systems and related modules to support operational and business requirements.
**Join Us**:
At ABAKUS IT SOLUTIONS, we are more than just an IT services provider. We are a team of passionate professionals dedicated to delivering excellence and innovation. If you are driven by results, enjoy tackling complex challenges, and aspire to lead impactful projects, this is your opportunity to shine.
-
Senior Service Delivery Manager
il y a 2 jours
Luxembourg ABAKUS IT-Solutions Temps pleinABAKUS IT-SOLUTIONS, intégrateur de services informatiques dynamique fondé en 1991, est en pleine expansion et recrute pour renforcer ses équipes talentueuses. En tant qu'experts en confort informatique, nous proposons des solutions sur mesure aux petites et moyennes entreprises, ainsi qu'aux grandes entreprises, dans des secteurs tels que les services...
-
Manager, Eu Delivery Service Partner Planning
il y a 2 jours
Luxembourg Amazon EU SARL Temps pleinA degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...
-
Client Service Delivery Manager
il y a 2 jours
Luxembourg Northern Trust Corp. Temps plein**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Senior Capacity Planning Manager, Delivery Service
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience owning/driving roadmap strategy and definition - Relevant experience in product management, program management, or vendor management, and/or supplier management - Relevant experience working with the MS Office suite...
-
Program Manager, Amxl Eu Services and Delivery
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience working in a programme management role with multiple stakeholders - Relevant experience in analysing quantitative data effectively to drive decisions - Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to...
-
Relocate to Malta Service Delivery Manager
il y a 1 semaine
Luxembourg Black Pen Recruitment Temps pleinOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...
-
Fund Services Operations Service Delivery
il y a 1 semaine
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior...
-
Relocate to Malta Service Delivery Manager
il y a 1 semaine
Luxembourg, Luxembourg Black Pen Recruitment Temps pleinOur client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...
-
Service Delivery Manager
il y a 2 semaines
Luxembourg TMC Temps pleinLuxembourg Digital & IT Luxembourg On-site TMC Luxembourg sicht en Project Manager/Service Delivery Manager fir ee vun hire Clients. - About The Member Company - We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community....
-
Delivery Service Partners Pricing and Compensation
il y a 2 semaines
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree. Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives. Relevant experience with Microsoft Office and in particular Excel (eg. V-lookups & pivot tables). At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers...