Manager, Compliance Operations

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
The Market Compliance team (“Compliance team”) is responsible for second line of defense compliance risk oversight, management and reporting across PayPal Europe (Legal Entity). The team is part of a consolidated company-wide second line, which is independent and organisationally separate from PayPal’s business and centralised organisations.

The Compliance team’s responsibilities in relation to PayPal Europe include:

- Overseeing regulatory compliance risk
- Developing and maintaining a policy to ensure all relevant regulations are implemented and embedded in the organisation
- Developing monitoring and testing initiatives to ensure adherence to policy requirements
- Providing effective challenge to the business and centralised organisations
- Support compliance risk assessment exercises and,
- Ensuring PayPal Europe fulfills its regulatory reporting mission (compliance information, aggregated risk views, and risk-related matters).

Besides the general objectives described above, you will support the Head of Compliance Operations EU/EEA to deliver core oversight activities critical to ensuring the Bank is able to demonstrate compliance with its regulatory obligations. The deliverables and key activities are further described below.

**Deliverables and key activities**:

- Management of PayPal Europe EU/EEA region (so called ‘’PPEU’’) Regulatory Compliance operational processes, focusing on the management of Major Incident Reporting to relevant authorities and schemes. DORA major incident reporting is in-scope for the job.
- Supporting the Legal Entity’s needs surrounding documentation including managing Compliance related Policies and Program procedures, assisting in policy refresh, documentation of procedures.
- Supporting the oversight and monitoring of Second Line Testing activities with impact to PPEU, including engagement and advice to stakeholders for appropriate and timely completion.
- In collaboration with the Regulatory Relations team, providing support in preparation and response to regulatory requests and inspections.
- Contributing to existing internal and external reporting exercises. Jointly with the PPEU FLOD Regulatory Reporting officer, support the development of any new / additional reporting that is needed.
- Developing and preparing Management information materials for the Compliance Program and the associated governance of the Bank e.g. Authorized Management Meetings, OCRC and ARCC committees.
- Monitoring issues with impact to the Compliance Program and ensuring appropriate follow-up and escalation as needed.
- Supporting internal and external audit excercises and remediation of related actions.
- Analysing and providing input on improvement areas to better support the Compliance program