Fds Query Management Agent

il y a 2 jours

Luxembourg BNP Paribas Temps plein

FDS QUERY MANAGEMENT AGENT (H/F) (NUMÉRO DE L'EMPLOI : LUX022346) **BNP Paribas SA**, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities. The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. To support its current growth, BNP Paribas SA is looking for a: **FDS Query Management Agent (M/F)** **CDD Contract - 6 months** **Your mission**: - Handle rejections - Call Back & Large Deal verification with client following procedure - Handle pending SR Types “High & Critical” in status DUE - Handle internal requests from other teams - Handle Clients having a specific management - Daily Task list Completion - Participate actively of daily team meeting. - Run daily FDS KPI Volume KPIs on hobart - Incident management & ERT organization - Handle escalation in situations of Exposure to the Market **Key Responsabilities**: - Ensure a positive and professional client service experience. - Expected result: Achieve high customer satisfaction ratings and positive feedback from clients. - Expected result: Respond to client queries promptly, accurately, and courteously. - Direct client complaints or complex requests to relevant departments in a timely manner. - Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel. - Provide clients with technical assistance on systems and services. - Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally. - Escalating serious issues to management for prompt resolution. - Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency **Advantages of the position**: By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment. **Working environment**: You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment. **Your profile**: **Education**: - Bachelor or Master Degree in Finance. **Professional experience**: 5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products. **Behavioural skills**: - Attention to detail / rigor - Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues - Ability to collaborate / Teamwork **Technical skills**: Ability to use electronique tools (FBL, connect, host, Hobart,) **Transversal Skills**: Analytical Ability **Language skills**: - ** **Excellent written and oral English and French skills are essential - Other European languages (Spanish, German, Italian) are considered as a real advantage **Lieu principal**: Luxembourg **Type d'emploi**: CDD **Domaine d'activité**: TRAITEMENT DES OPERATIONS **Niveau d'Etudes**: Master ou équivalent (> 4 ans) **Niveau d'expérience**: Au moins 2 ans **Horaire**: Temps plein

  • BI Fds Project Manager

    il y a 6 jours

    Luxembourg BNP Paribas Temps plein

    BI FDS PROJECT MANAGER - (M/F) (JOB NUMBER: AFS000800) - The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities._ - The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration,...

  • Business Analyst Transfert Agency Et Distribution

    il y a 5 heures

    Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Un package salarial particulièrement attrayant, assorti de nombreux avantages complémentaires, aptes à attirer les meilleurs d’entre vous. Un environnement de travail professionnel et stimulant dans le domaine des télécommunications. Des possibilités de carrière multiples au sein d’un groupe en pleine évolution, des formations de pointe aux...

  • Transfer Agent

    il y a 5 jours

    Luxembourg, Luxembourg SGSS Temps plein

    Mission\: You will be part of the FPS department covering Transfer Agent and Registration Aspects within SGSS Luxembourg where you will be part of the operational team processing settlement, clearing, dealing and reconciliation aspects (FOP) over-sighting the offshored activity. The Agent will be managing some tasks which the Senior Agent or Team Leader may...

  • Ekxel - Business Analyste Fund Distribution

    il y a 5 heures

    Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Profitez d'une très belle opportunité et donnez un nouvel élan à votre carrière.Afin d’accompagner un de nos clients, Institution financière internationale de premier plan très connue sur la place, nous sommes à la recherche d’un **Business Analyste IT avec des connaissances dans la gestion et la distribution de fonds d'Investissement et...

  • Airline Reservation Agent

    il y a 18 heures

    Luxembourg, Luxembourg Global Jet Temps plein

    Job descriptionThe Accounting department plays a significant role in the company by providing financial reports and synthesis documents in compliance with the applicable accounting framework. Our Accounting department has the mission to ensure the bookkeeping and the posting of the financial flows such as invoices, expense reports or client billing. The...

  • Airline Reservation Agent

    il y a 2 jours

    Luxembourg Global Jet Temps plein

    Job description The Accounting department plays a significant role in the company by providing financial reports and synthesis documents in compliance with the applicable accounting framework. Our Accounting department has the mission to ensure the bookkeeping and the posting of the financial flows such as invoices, expense reports or client billing. The...

  • Services de Fonds

    il y a 3 jours

    Luxembourg Agent Carrieres Temps plein

    3770 - 4500 **€** / CDI / 18 Rue Robert Stumper, 2557 Luxembourg / 42,5-50k brut annuel We are looking for an Experienced Accountant with extensive experience in corporate accounting to join our fast-growing Fund Administration department. **Prérequis obligatoires** - **Bachelor or a University degree, preferably in Accounting or Finance.**: - **3-5...

  • Intern, Data Anlytics

    il y a 2 semaines

    Luxembourg Innpact Fund Management S.A. Temps plein

    Innpact is the first **certified B Corporation** in Luxembourg. We recruit people who believe in **finance as a force for good** to support sustainable impact finance initiatives aiming at solving social and environmental issues. **Our talents are passionate about impact finance**and have very high ethical standards. Based in Luxembourg and active...

  • Finance Data Services, Analyst

    il y a 2 semaines

    Luxembourg Schroders Temps plein

    **Finance Data Services, Analyst** **Who we’re looking for** The Finance Data Services Analyst will be part of the Finance Data Services (FDS) team in the Luxembourg Finance department. FDS forms part of the Global Finance Operations division which operates service centres in London, Luxembourg and Singapore that provide data management, revenue, cost,...

  • Stage - Performance Management (H/F)

    il y a 1 semaine

    Luxembourg BNP Paribas Temps plein

    STAGE - PERFORMANCE MANAGEMENT (H/F) (NUMÉRO DE L'EMPLOI : BGL002791) Depuis mai 2009, **BGL BNP Paribas** fait partie du groupe BNP Paribas, leader européen en matière de services bancaires et financiers. Avec **BGL BNP Paribas**, le Groupe BNP Paribas est le premier employeur du secteur financier et l’un des plus grands employeurs du Grand-Duché de...