Program Manager

Bachelor's degree or equivalent, or experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- Experience in program/product management
- Demonstrated experience managing technical products or platforms
- Strong analytical and data interpretation skills
- Experience with stakeholder management and cross-functional collaboration
- Track record of successfully driving user adoption of new tools or platforms
- Excellent project management and organizational skills
- Strong written and verbal communication skills

What is Amazon Strategic Account Services (SAS) and its’ purpose?
The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and Customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.
What is the role of SAS Program Manager (PM) with a focus on Seller Tools and its’ purpose?
The PM leads the development and optimization of Premium Services (PS) Hub - our dedicated Seller facing SAS pages - and manages Lens, a powerful tool that enables account managers to access and analyze Seller-specific data for enhanced support. This role is instrumental in enhancing Seller experience and operational efficiency through these purpose-built solutions. Key responsibilities include gathering seller feedback and business requirements, prioritizing Seller-centric features within Premium Services, and collaborating with product and development teams to deliver seamless tool implementations.
Key job responsibilities
Strategic Platform Management
- Lead the product roadmap for Premium Services and Lens, ensuring alignment with Seller needs and business objectives
- Prioritize and scope new features based on Seller feedback, Marketplace Consultant (MC) input, and business impact
- Partner with product and development teams to define technical requirements and ensure successful implementation
- Drive continuous improvement of both platforms through regular review of performance metrics and user feedback

Analytics & Data-Driven Decision Making
- Develop and track key performance indicators (KPIs) for Premium Services and generate actionable insights from usage patterns and share recommendations with stakeholders
- Monitor and analyze Seller satisfaction metrics to guide platform enhancements

Stakeholder Management & Communication
- Collaborate closely with account managers to understand their needs in supporting Sellers
- Maintain regular communication with product, engineering, and business teams
- Create and present business cases for new features and improvements
- Facilitate feedback loops between Sellers, Marketplace Consultants (MCs), and development teams

Training & Adoption
- Develop comprehensive training materials for both Premium Services and Lens
- Design and implement adoption strategies for new features and tools
- Conduct training sessions for MCs
- Create Seller-facing documentation and support resources for Premium Services

Project Management
- Manage the end-to-end delivery of new features and improvements
- Coordinate cross-functional teams to ensure timely implementation
- Establish and track project timelines, milestones, and dependencies
- Identify and mitigate potential risks and blockers

Process Optimization
- Streamline Seller support workflows through tool improvements
- Identify opportunities for automation and efficiency gains
- Standardize best practices for account managers using Lens
- Develop scalable solutions that can support growing Seller needs

Performance Measurement & Reporting
- Create regular reports on platform performance and impact
- Track and report on Seller satisfaction metrics
- Measure the effectiveness of new features and improvements
- Provide data-driven recommendations for future developments
- Experience influencing at all levels within an organization, particularly at the executive level
- Prior experience working with seller-facing tools or seller support systems
- Experience with data visualization tools and analytics platforms
- Knowledge of agile methodologies and software development lifecycle
- Background in user experience (UX) design or user research
- Experience with SQL or other data query languages
- Certification in project management (PMP, Scrum Master, etc.)
- Experience managing eCommerce Sellers Demonstrated success in driving process improvements and automation initiatives
- Experience with chan