Ta Operations Service Delivery Associate
il y a 6 jours
Bring your expertise to our team and thrive in a fast-paced, dynamic environment while actively participating in key initiatives.
As an Associate within our TA Operations Service Delivery team, you will take on a dynamic client-facing role in Luxembourg, serving as the primary point of contact. You will manage communication on all Transfer Agency-related matters, including issue escalation and service updates, and oversee the overall Transfer Agency Operations service delivery.
Job Responsibilities:
- Serve as the primary Client-facing Subject Matter Expert (SME) for TA service delivery.
- Manage TA processes and coordinate actions with the TA team to address issues and improvements, ensuring timely client communication.
- Facilitate investor complaints and reporting processes.
- Communicate changes in the Client(s)’ CIB operating model affecting TA.
- Maintain Client TA service documents: Service Level Delivery, Service Plan, Monthly KPIs, and Issue Log.
- Partner with Product & Tech to support Client projects and change management.
- Coordinate and provide input for Client TA-related operational reviews and meetings.
- Identify and deliver solutions for TA service gaps, including regulatory and control needs.
- Evaluate data trends for improvement opportunities and associated risks.
Required Qualifications, Capabilities, and Skills:
- Business Knowledge: Strong product and business knowledge with significant experience in TA Operations.
- Service Orientation: Adaptive communication skills to present information effectively and propose solutions.
- Judgment & Decision Making: Ability to make informed decisions and influence stakeholders.
- Negotiation: Advanced influencing skills, working independently and collaboratively.
- Cognitive Flexibility: Comfortable with change, ambiguity, and informed risk-taking.
- Organization: Agile in managing complex client organizations.
Preferred Qualifications, Capabilities, and Skills:
- Business Knowledge: Significant experience in a similar role with deep understanding of TA Operations.
- Communication: Strong written and verbal skills, with effective presentation and report writing.
- Team Player: Proven ability to work across all organizational levels and unite teams for results.
- Leadership: Skilled in operations planning and delivery while managing conflicting objectives.
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