Fund Accounting Operations Service Delivery Associate
il y a 1 mois
Join our J.P. Morgan Fund Services team and provide services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients.
As an Associate in Fund Accounting Operations Service Delivery, you will take a lead role as a Client facing contact supporting the Fund Accounting Teams.
**Job responsibilities**
**Core Responsibilities**:
- Be a point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
- Build a stable relationship with the Client to support key interactions and seamless escalation.
- Represent JPM across client driven and regulatory change discussions for Fund Accounting.
- Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
- Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
- Ensure the service quality that is delivered to Clients is of an excellent standard.
- Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
- Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
- Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
- Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
- Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client.
**Key Responsibilities of the Operations Service Delivery Team**:
- Understand and Manage of the complete Net Asset Value life cycle.
- Maintain responsibility for the Fund Accounting operational process.
- Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
- Deliver client, vendor & 3 rd party reporting in a timely manner
- Participate to team fast board meetings.
- Ensure adherence to the Client SLA.Ensure awareness of and adherence to regulatory requirements for Fund Accounting.
**Required qualifications, capabilities, and skills**
- Extensive Fund Accounting experience with Net Asset Value oversight competences.
- Proficiency in English at a near-native level, with excellent verbal and written communication skills.
- A strong sense of ownership and responsibility as well as organizational and time management skills.
- Excellent client facing skills that will enable you to interact efficiently with Clients and effectively manage client expectations.
- Willingness to make decisions, while ensuring buy in from internal and external stakeholders.
- Ability to manage the Clients change agenda with conflicting priorities.
- Knowledge of key operations controls & workflow.Previous expenses experience is considered an advantage.
**Preferred qualifications, capabilities, and skills**
- Previous expenses experience is considered an advantage.
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