A. Marketplace Consultant

DESCRIPTION

Are you interested in innovating to deliver a world-class service to Amazon’s Selling Partners? The Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable growth solutions through direct cooperation with our teams across the EU.

SAS Essentials is seeking a dynamic and motivated Strategic Business Consultant to develop Selling Partners and to help grow our newly launched Paid Services programs. Our Essentials program is a growth service targeting new and innovative sellers in the early stages of growth. These sellers span a wide range of categories: Automotive; Musical Instrument; BISS. The Strategic Marketplace Consultant is responsible for working with a group of 15-20 Selling Partners, offering support with creative marketing and advertising, optimizing supply chain, and strategizing deal plan to drive sales. You will also be responsible for recruiting and onboarding Selling Partners to this new service and will be their primary point of contact. This is an opportunity to shape a key new growth program in Amazon’s EU marketplace and support the growth of our small and medium Selling Partners.

The Strategic Marketplace Consultant will be responsible for building long-term relationships with decision makers. Given the early stage of the SAS Essentials program, you will also be responsible for developing key processes, tools and content for this new service. You will work closely alongside colleagues in Europe, and have many opportunities to develop your career at Amazon.

Key job responsibilities
Core Responsibilities:

- Manage a portfolio of 13-14 Selling Partners within Automotive, Musical Instrument, BISS, and more to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
- Recruit: Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential.
- Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
- Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
- Understand and utilize CRM tools, such as Salesforce to track all pertinent account information and sales progress.
- Prepare and deliver business reviews to your clients
- Support Execution by solving the most pressing operational challenges of our Selling Partners
- Develop a thorough understanding of the Amazon Marketplace
- Manage additional projects around our Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.

BASIC QUALIFICATIONS

For this position, we expect:

- BA/BSc degree or equivalent experience including 1+ years of sales or account management experience in E-Commerce, retail technology, SaaS, or software.
- Strong analytical skills including Microsoft Excel.
- Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
- Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
- A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements
- Superior communication and presentation skills.
- Ability to thrive in an ambiguous environment
- German: Native level

PREFERRED QUALIFICATIONS

Preferred Qualifications:

- Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary
- High attention to detail and the management of multiple, competing priorities simultaneously
- Sound business judgment, proven ability to influence others.
- Creative, takes initiative and can constructively advocate on behalf of the customer