Client Service Management

The - **Apex group** is looking for an - **Administrator in Client Service Management **in one of our legal entities, FundRock - LIS S.A. This full-time Administrator role is based in Luxembourg and comes with a favourable salary and benefits package, including flexible working.As an **Administrator in Client Service Management**, you will prepare investor reports under the supervision of more senior staff. You will also prepare solvency reports and interaction with service providers, and fund investments on deliverables. You'll proactively assist in the management of a portfolio of assets focused mainly on private equity investments for institutional investors. In your first few weeks in this **Administrator in Client Service Management **role, you can expect to: - Maintain responsibility and contact point for the regulatory oversight of several LIS client funds, ensuring that all fund reporting is received and recorded on a timely basis and appropriate actions initiated as required. - Act as main point of contact for the client for day-to-day activities and resolution (including escalation) of any fund related issues (including those in BAU), in addition organising regular service review calls. - Establish and maintain excellent relationships with each of the fund delegates including investment managers, administrators and depositaries, to ensure clear lines of communication. - Actively participate in the review process of the initial and on-going Due Diligence of delegates to ensure that all delegates continue to operate and perform in line with regulatory requirements and in accordance with best practice standards. - Ensure all funds have up to date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including SLAs. - Ensure the review of KPIs from all delegates including the administrator, transfer agent, distributor and Investment Manager are done and actively participate in the sign off on a monthly basis. - Oversee the monitoring of the NAV process - Ensure coordination and review of fund financial reports and long form reports - Participate in client quarterly calls organised for oversight purposes - Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of Fund/Management Company - Ensure Risk and Valuation work is undertaken on the funds in a timely manner and review and sign off is carried out. - Responsible for coordinating service delivery across LIS teams with regards to the services that our Management Company/AIFM clients contract with LIS - Support the client on-boarding process - Generate, review and sign off exceptional and regular Board reporting to inform Directors on the extent of the Fund’s compliance with all of its legal, regulatory and fiduciary obligations and to highlight any issues that may require consideration by the Board. - Attend Board meetings of your clients and present Board reports. - Ensure that any actions raised at Board Meetings are subsequently progressed and resolved in a timely manner and to the Board’s satisfaction. - Identify opportunities to enhance the relationship - Host onsite visits from Clients and counterparties - Proactively manage service commitments and Client expectations - Maintenance and/or review of all client data in compliance management system - Preparation of presentation materials for client visits - Ensure active engagement across the various teams in the organisation - Review of the LIS budget to ensure appropriate client billing and follow up of payment - Assist with capital requirements supervision To succeed in this flexible role, you should have gained a degree from a Business school in Economics or Finance or have an equivalent educational background. You will also need to be interested in the Alternative Investment Fund industry and fluent in English. Other essential requirements include but aren't limited to: - Two to Three years of practical experience - Excellent writing and communication skills and the ability to prioritise issues - A good command of Outlook, Word, Excel and PowerPoint - The ability to work independently and as part of a team - Excellent organisational skills You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. Benefits: - As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working - Our people are our greatest asset, and we invest in talent development - Join our global network, and you will benefit from education support, sponsorship and in-house training programs. **Apex Group Ltd** ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and fami