Custody Client Service, Senior Associate

**Who are we looking for**:
The Client Service Unit (CSU) provides custody client servicing to our clients and their agents and deals with internal and external contacts to resolve and address client queries and ensures all internal and external/client deliverables are met or exceeded.

Principal Tasks
- Day to day liaison with our clients and their agents in respect all Custody items
- Ensuring we meet deliverables as set out on the Service Level Agreements
- Partnering with the various offshore teams to resolve complex issues and identify root cause as well as steps to prevent re-occurrence
- Production and analysis of monthly/daily/weekly/ad hoc reporting
- Adhering to and creating effective internal controls

Core Competencies

**Professional Agility**
Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions

**Quality & Risk Management**
Promote high quality query management and ensure that organizational risks are managed through embedding and adhering to effective controls

**Exception Processing & Resolution**
Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues

**Process Workflow**
Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions

**Data & Analysis**
Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders

**Individual Responsibilities**
- Build expertise in functional and technical knowledge across multiple disciplines attending training as required
- Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)
- Collaborate with others to drive success of team
- Raise ideas to manager to support operational improvements
- Respond in a timely manner to queries such as clients/internal departments
- Identify and report all risk and compliance issues, breaches and suspicious activities
- Act in accordance with Risk Excellence as part of our Way Ahead foundation

Disposition
- Self-motivated
- Enthusiastic
- Self-reliant
- Flexible

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.
Benefits
Medical Care and Insurance
- We provide a range of medical plans that cover you and your dependents. You can also take advantage of our employee and family life insurance, accidental death and dismemberment coverage.
- Well-Being Programs
- State Street's BeWell helps employees proactively manage their well-being. Our Employee Assistance Program (EAP) provides personal and confidential assistance for a broad range of issues.
- Financial Well-Being
- Depending on where you work, you will be eligible for regionally specific savings and/or retirement plans.
- We also provide resources and host local events to educate employees on achieving financial well-being.
- Holidays and Time Off
- We provide our employees with a highly competitive holiday and paid vacation allowance, with considerations for local requirements. We also offer our employees two paid days off to volunteer their time to company-driven initiatives or organizations of their choice.
- Supporting Families
- We are committed to supporting all employees and the ones they care about. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
- Other Benefits
- Among others benefits, you may have access to group savings, discounts at sport clubs and cinemas, and our new employee referral bonus program.