Senior Operational Resilience Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
The PPEU Senior Operational Resilience Manager is responsible for overseeing the execution and ongoing enhancement of PPEU’s Operational Resilience framework, ensuring adherence to European banking regulations while fostering a culture of preparedness and adaptability.

You will work closely with PPEU, Global colleagues and leadership to ensure delivery of risk processes that exist in the first line, such as risk identification, assessment, control evaluation, management and resolution of issues and incidents. You will also work closely with relevant stakeholders to ensure robust outsourcing and third party management oversight, and reporting. You will be required to oversee a dedicated team and foster a high-performing culture within the overall function, and reporting to the Chief Operating Officer (COO) of the Bank.

**Deliverables and key activities**:
**Operational Resilience Framework Execution**
- Take a leadership role in the delivery and ongoing enhancement of PPEU’s Operational Resilience framework ensuring the Bank remains fully aligned with evolving regulatory standards including the Digital Operational Resilience Act (DORA) and other relevant CSSF circulars, and ECB supervisory guidelines and expectations.
- Develop detailed and strategic Operational Resilience Program Plan for PPEU outlining clear objectives, deliverables, timelines, and resource requirements to guide project execution across the organization.
- Ensure adequacy of processes in place to review and update Important Business Services (IBS) alongside relevant service managers and impact tolerances for critical services.
- Coordinate and oversee the annual Business Continuity Planning (BCP) and Disaster Recovery (DR) exercise for PPEU.
- Coordinate the preparation, validation, and submission of all core Program deliverables, ensuring accuracy, completeness, and adherence to all deadlines.

**Outsourcing and Third Party Management Review and Reporting**
- Partner with Affiliate Services and Third Party Risk Management functions to monitor outsourced service providers and ensure resilience risks related to critical third party services are managed effectively.
- Engage with key stakeholders within Information Technology (IT), Information Security (InfoSec), Payments and Operational functions ensuring ongoing monitoring of agreed Service Level Agreements (SLAs), ensuring timely recovery and the development of backup plans aligned with business continuity and recovery plans.
- Facilitate first-line contributions to regulatory reporting on issues, incidents and other resilience metrics.
- Attend and provide regular updates at relevant committees and forums including PPEU's Operations, Compliance and Risk Committee (OCRC).
- Proactively identi