Risk Manager, Eu Customer Remediation and Risk Governance

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. This is an exciting opportunity to work in a highly visible space and be part of a and fast-growing company. The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies.

In this role, you will spearhead the development and execution of recall communication strategies for a wide range of EU/UK stakeholders. This includes national authorities in EU member states, the UK Office for Product Safety and Standards, and various regulatory bodies. You will be responsible for creating standardized procedures aligned with EU/UK requirements, developing market-specific investigation protocols, and establishing reporting templates for different jurisdictions. Designing tracking systems compliant with EU/UK data protection requirements will also fall under your purview.

We are looking someone with experience in product safety, regulatory compliance, or quality assurance.

Key job responsibilities
Lead complex product safety investigations and risk assessments across international markets, implementing scalable solutions and monitoring key risk indicators

Drive global escalation protocols and coordinate cross-functional response teams (Legal, Product, Tech, Business), managing time-sensitive issues while balancing business needs with safety requirements

Develop and maintain standardized investigation playbooks and compliance controls, ensuring adherence to regulatory requirements and contributing to policy development

Build and influence partnerships with stakeholders across multiple levels, driving effective collaboration across dispersed teams with competing priorities

Conduct data analysis to monitor investigation metrics and trends, preparing insights for leadership and implementing process improvements based on findings

A day in the life
Your primary focus is managing product safety investigations that protect Amazon customers worldwide. On a typical day, you'll review critical safety alerts and prioritize cases that need immediate attention. You'll connect with worldwide teams to drive investigations and ensure consistent approaches.

You'll analyze safety trends and recommend preventive actions while guiding teams through complex cases. Your day includes collaborating with global teams and meeting with senior leaders to review high-impact investigations.

Beyond regular duties, you will help develop new investigation frameworks and lead special customer-safety projects, working with cross-functional teams to maintain Amazon's high trust standards.

About the team
The Trustworthy Shopping Experience (TSE) organization at Amazon focuses on building and maintaining customer trust in Amazon's shopping platforms. Working with authorities, merchants, brands, vendors, and customers, the team identifies and prevents various risks, particularly around product safety and intellectual property infringement. They leverage technical expertise and technology solutions to ensure all products offered across Amazon's channels comply with safety requirements and regulations, protecting customers while maintaining a secure shopping environment.

BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Experience handling confidential information
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Excellent communication skills, ability to simplify complex topics

PREFERRED QUALIFICATIONS
- Additional degree / certification in Risk Management, Safety Management, or related field
- Demonstrated success in implementing standardized processes and investigation methodologies across international teams
- Strong analytical and problem-solving skills, with ability to navigate ambiguous situations and drive decisions
- Background in consumer product safety regulations and compliance, with experience managing complex escalations

Job details
- LUX, Luxembourg
- Investigation & Loss Prevention