Eu Recalls Risk Manager, Eu Customer Remediation and Risk Governance

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. This is an exciting opportunity to work in a highly visible space and be part of a and fast-growing company. The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies.

In this role, you will spearhead the development and execution of recall communication strategies for a wide range of EU/UK stakeholders. This includes national authorities in EU member states, the UK Office for Product Safety and Standards, and various regulatory bodies. You will be responsible for creating standardized procedures aligned with EU/UK requirements, developing market-specific investigation protocols, and establishing reporting templates for different jurisdictions. Designing tracking systems compliant with EU/UK data protection requirements will also fall under your purview.

We are looking someone with experience in product safety, regulatory compliance, or quality assurance.

Key job responsibilities
- Lead and coordinate global product recall activities, including risk assessment, strategy development, and execution
- Develop and maintain recall procedures and policies aligned with regulatory requirements across different regions worldwide
- Manage safety risks and drive initiatives to detect and prevent unsafe products on Amazon stores globally
- Define policies and implement compliance tools to ensure adherence to international regulations and standards
- Own analysis and risk assessment activities required to formulate global product safety policies
- Partner with internal stakeholders (Legal, Public Relations, Supply Chain, Customer Service) to ensure effective recall management worldwide
- Implement and maintain global recall monitoring systems and metrics
- Drive continuous improvement in recall processes and procedures on a global scale

About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in compliance, audit or risk management
- Experience developing and implementing of standards, policies and programs or equivalent

PREFERRED QUALIFICATIONS
- Master's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience with SQL and Excel
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience working with public policy or legal team, influencing internal policy.
- Excellent organizational skills with critical attention to detail, deadlines and reporting.
- Demonstrated skill and passion for problem solving, process improvement to mitigate risk and deliver a positive customer experience.
- Experience working independently, autonomously and collaboratively