Program Manager, Emea Onboarding, Global Security

Bachelor Degree
- Five or more years of related experience
- Knowledge of learning and behavioral science
- Foundational knowledge in the psychology of learning and in systems thinking and analysis
- Experience as a trainer and/or facilitator
- Experience designing and developing lesson plans, in-class activities, and simulations
- Experience in the delivery and evaluation of instructional content that supports multiple methods of delivery (classroom, on-the-job, online, etc.)
- Superb communication (written/verbal) and interpersonal skills
- Experience working with training evaluation data sets to analyze and measure success

We are seeking an innovative, self-driven, and confident program manager to maintain, develop, and integrate critical content into our onboarding program and professional development training. These programs help accelerate the growth of our new hires and elevate performance throughout the employee lifecycle.
This role will support our operators in Europe, the Middle East, and Africa (EMEA). Experience building and managing global programs is highly preferred including localizing solutions and translating content.

The individual will play a pivotal role in assuring the operational readiness of the Amazonians responsible for site security and loss prevention. To be successful in this role the individual should be a skilled facilitator, demonstrate program value through collecting and reporting training feedback, and drive continuous improvement of the program. Applicants must have a track record for performing well in spite of complex or ambiguous challenges and be willing to travel.

Specific Expectations
- Support the planning, scheduling, and coordination of all required new hire training
- Facilitate delivery of GSO learning throughout the EMEA region
- Partner with program and project managers as well as instructional designers to design, develop, and audit learning initiatives
- Assess attainment of learner outcomes and performance to determine next steps
- Lead by example, modeling Amazon’s Leadership Principles

Performance Consulting
- Engages with the business in a consultative way to proactively define and scope deliverables
- Leverage methods of Human Performance Improvement (HPI) to identify performance gaps and opportunities
- Identify methods of addressing human performance through learning and advising appropriately when training is not the answer
- Monitor and evaluate the performance of individuals and programs over time to ensure solutions are making a difference

Content Strategy & Development
- Develop innovative and simplified solutions which maximum knowledge retention and awareness while minimizing the operational burden (e.g. seat time) associated with training
- Define customer populations in Amazon’s matrixed working environment and ensure content is relevant to those populations based on geography and role
- Identify gaps, assess needs, create goals, and work backwards to develop right-sized solutions
- Deploy content which is optimized for customer consumption
- Drive content agility to develop multiuse learning objects and solutions

Program Management
- Establish measures of success and monitor progress through evaluation metrics
- Prioritize projects and remove roadblocks to achieve results
- Drive content agility to develop multiuse learning objects and solutions
- Develops and implements strategies to appropriately measure learning including credible business impact

Content and Program Audit
- Develop and implement mechanisms to audit and update content
- Align content with policies and standard operating procedures (SOPs)
- Manage a catalog of diverse learning objects and evaluate their efficacy

Luxembourg, LUX
- Advanced education (MS, MA, M Ed, PhD)
- Professional certification in Program and/or Project Management
- Industry specific experience in loss prevention and physical security
- Some Visio, Articulate 360, Captivate experience a plus