Program Manager

A relevant degree or degree equivalent (e.g., business administration, project management)
- A project management certification (e.g., PMP, PRINCE2, APM, Scrum)
- Relevant experience delivering projects at local or national scale
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel to collate and analyse metrics
- Advanced proficiency in written and verbal English

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our Personnel and Security Programs (PSP) team as Program Manager. In this key role, you will drive projects and programs that standardize and optimize Security and Loss Prevention processes across Europe, Middle East, and Africa (EMEA).

Key job responsibilities
- Own and drive projects and programs supporting organisational development and change management with a strong emphasis on standardising and optimising processes
- Support projects and programs related to people management, professional and organisational development, continuous improvement, change management, restructuring, standardising, and optimisation
- Ensure all your programs and initiatives align with organizational goals and objectives and they meet all relevant regulatory, legal, and labour requirements
- Collate and inspect data, track and report milestones, and present findings through weekly and monthly business reports
- Act as the lead for project management approaches and ensures consistent use of project management solutions and standards

A day in the life
As a Program Manager, you will join a team of professionals supporting the Security and Loss Prevention team with organizational growth. To achieve this goal, you will own and drive straightforward projects as well as programs that have a strong emphasis on standardising and optimising processes. For example, you will own project management approaches and ensure consistent use of project management solutions and standards across Security and Loss Prevention. You will demonstrate a high degree of ownership, have bias for action, and be responsible for your own work stream. You will collate and inspect data, track and report milestones, and present findings through weekly and monthly business reports. You will also prepare, maintain, and update project management databases. Your implemented solutions will be realistic, standardised, optimised, and where possible automated. They will resolve defined business problems, be cost effective, scalable, measurable, adoptable, and operationally acceptable for our customers. You will ensure all of your projects and programs align with organizational goals and objectives and they meet all relevant regulatory, legal, and labour requirements as well as obligations. You will also support the rest of the PSP team with their projects and programs related to people management, professional and organizational development, continuous improvement, change management, restructuring, standardizing, and optimization. Your scope of influence is internal customers from across EMEA and vendors from cross the globe.

About the team
Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. The PSP team is a support function to Security and Loss Prevention with responsibility to drive projects and manage security programs that support organizational growth. The team owns projects that ensure operational standardization in the field and drives projects and programs that optimize and automate processes, enabling Security and Loss Prevention to work smarter and more agile. PSP also ensures that Security and Loss Prevention has sufficient, suitable, and skilled personnel to match growth and creates standardized, optimized, and automated mechanisms to support organizational growth and structure.

Luxembourg, LUX
- A relevant advanced degree or advanced degree equivalent
- Relevant experience in the personnel security field
- Relevant experience in continuous improvement or organisational development projects (Lean Six Sigma - Green Belt)
- Relevant experience with project management systems (e.g., Clarity, ASANA, MS Project, Playbook)
- Relevant experience writing project charters, white papers, and business roadmaps