Key Account Manager

Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

Avaloq | Leading the way in wealth management technology

Partner with a premium cloud banking software and service provider. Increase your efficiency and improve client experience.

**Job Description**:
**Your Team**

You will be part of the Benelux Key Account Management function, joining a successful commercial team managing established client relationships and new business opportunities in the region.

**Your Mission**

Your role will be managing and further developing your own customer portfolio in the territory as well as managing and coordinating all commercial and contractual aspects between Avaloq and its customers. You will work with Avaloq customers to upsell our products and services, ensure compliance with existing contracts, oversee financial arrangements, manage operational account matters and drive fruitful collaboration.

Other responsibilities include:

- Build and expand effective long-term relationships customers to ensure high levels of satisfaction, profitable accounts and increasing revenues by upselling products and services;
- Build in-depth knowledge of our customers’ strategies, ambitions, businesses, technology and operations to enable you to effectively network within the customer on various levels (IT, business, delivery and executive management) and develop successful relationships with key decision-makers;
- Work effectively with key stakeholders within Avaloq to ensure a coordinated and effective approach to address customer needs, requests, queries and issues;
- Serve as the primary interface with Avaloq customers acting as a first point of contact for all product and services opportunities and challenges;
- Manage commercial discussions, handle contract negotiations and drive billing/ invoicing controls;
- Coordinate Delivery, Service, Solutions and Commercial Teams to effectively engage with the customer in order to maximise satisfaction, revenue and profitability;
- Actively engage in account planning activities and ensure opportunity management and customer account plans are updated regularly in Avaloq’s CRM.

**Qualifications**:
**What you need**
- Very strong proven track record of relevant sales experience with a strong track record in banking sales
- Knowledge of private banking and wealth management domains
- Advanced relationship building and networking capabilities
- Desire and ability to maximise customer value
- Fluent in English and French (any additional language would be a plus)
- Preferably a bachelor's/Masters’ from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines.

Additional Information
**Now let's talk about perks and compensation**

We have a wide range of employee benefits and run a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

**Don’t be shy - apply**

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.