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CDD INVESTOR SERVICES OFFICER (H/F) (NUMÉRO DE L'EMPLOI : AFS000765) **_Securities Services of BNP Paribas,_**_ a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._ - _The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services._ In the context of its growing, the Transfer Agent department is hiring a **Investor Services Officer** **Fixed Term Contract** **Your mission** - Be the **first point of contact** for all investor and client queries linked to Transfer Agent activity - Respond and follow-up all investor and client queries - Ensure a high-quality service to our Clients in terms of reliability and responsiveness - **Inform investors **about the fund-investment terms, their transaction status - **Collaborate **with other TA department teams - **Know your customers, **set up and develop a relationship of trust with them - **Know **the fund ranges and promoters - Respect the **applicable rules** and **procedures** of the department - Work closely with the client **management company** **Your profile** **Behavior skills**: You will have: - a strong customer service and quality orientation - good communication and inter-personal skills - the ability to assess risk - to have a rigorous, logical, methodical mind - the capacity to work independently and to show initiative - the ability to work as part of a team - to demonstrate flexibility disponibilité **Technical skills**:traditional office tools **Language skills**: Be fluent in at least two of the following languages: French, English, Spanish, Italian, German **Lieu principal**: Luxembourg **Type d'emploi**: CDD **Domaine d'activité**: TRAITEMENT DES OPERATIONS **Niveau d'Etudes***: Bachelor / Licence ou équivalent (>= 3 ans) **Niveau d'expérience***: Débutant **Horaire**: Temps plein
