Change Manager

Change manager has an active role in the day-to-day activities of the process as well as the responsibility for the day-to-day execution of the process.

Is responsible for monitoring and supervising changes to processes and systems, technology, and processes within the organization and play a crucial role in ensuring that staff members embrace the change. Ensure that change projects are implemented on time and within budget.

**Responsibilities**
- Support the implementation and improvement of the policies, processes, and procedures in relation to Change Management (CM).
- Monitor compliance and ensure the processes and procedures are being adhered to by all teams.
- Support ISO compliance procedures and audit activities.
- Chair & participate in Change Advisory Boards (CABs) meetings.
- Review, authorize and prioritize Change requests (CRs, RFCs) as required, organize Change Review boards with the required participants, to facilitate the safe implementation with respect to CM processes and procedures.
- Support the operational management of all types of Change and Release CRs using the appropriate authorized tools.
- Support the various Project teams to ensure Change management processes and procedures are incorporated into their plans for solutions and services with proper deliverables.
- Issue monthly KPI and SLA reports to management.
- Lead the continuous improvement of Change Management process, procedures and templates.
- Manage CM day-to-day activities, collect process metrics (KPIs), track CR implementations process compliance and escalate any issues with the process
- Act as chairperson for process meetings.
- Ensure that the Forward Schedule of Changes (FSC) is updated and available.
- Conduct post-implementation reviews (PIRs) for those changes for which such reviews are deemed necessary.

**Qualifications / Skills**
- +5 years of Experience in Change Management.
- Bachelors or Master’s Degree in Computer Science or related field of study.
- Prior experience in an IT Operations / Service Desk environment.
- Strong communication, negotiation and facilitation skills.
- Experience in Financial Services, IT or Consulting industry.
- Experience in large-scale change portfolio management, program & project management, business consulting and process re-engineering.
- Working knowledge of ITIL principals and best practices, ITIL Foundations Certification desired.
- Ability to manage multiple high priorities/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
- Understanding complex Processes.
- Good experience on implementation, integration and effectiveness of change management processes.
- Ability to ensure compliance with organizational strategies.
- Superior attention to detail and a methodical approach, with excellent written and verbal communication skills at all organizational levels as well as the ability to build consensus and work effectively at all levels of the organization.
- Available to work occasional weekends and nights.

**About Getronics**:
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.