A Customer Quality Agent for The German Speaking

il y a 19 heures

Rodange, Luxembourg Avery Dennison Temps plein

Company Description

Avery Dennison is an equal opportunity employer

**Job Description**:
For our **Customer Care Center team** we are hiring a fresh, experienced mind for this supporting role and within a high performing team as **Customer Quality Agent**.

The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target, while being the first contact point for our external and internal customers.

You will:

- Manage the administrative part of the complaints using different tools
- Escalate appropriately technical issues to the technical team
- Develop and maintain positive relationships with both internal and external customers.
- Deciding on outcome of Complaints based on factual analysis
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
- Prepare reports and provide information on complex complaints to management when needed using the available digital tools
- Participate in continuous process improvement projects

The position is based in Rodange, Luxembourg and reports to our Customer Care Coordinator.

Home office is possible, after the probation period, according to the current policies

**Qualifications**:
**Let's talk about you **
- You have a University Degree (Bachelor in Management, Customer relations or International Trade)
- You possess a **previous experience of 2/3 years in a Customer service team that you gained in an international B2B company**:

- ** You must have excellent communication skills in German and English**, **both oral and written**; any other EU language is considered as an asset**:

- You can offer **good problem solving and critical thinking skills**:

- A knowledge of self-adhesive materials or labels/packaging is a strong plus
- You possess a strong cultural empathy and **you are a team-player**:

- You have a **relationship-building attitude to operate in complex multinational organization**

Additional Information
**Why join us ?**

We not only embrace changewe drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.

We offer:

- Workplace Flexibility
- Structured learning and development
- Mentoring program
- Competitive total rewards

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