Key Account Relationship Manager
il y a 3 jours
As a Key Account Relationship Manager (KARM), you will be responsible for managing and expanding relationships with high-value clients across the European region. You will act as the primary point of contact for key clients, delivering personalized service and strategic support to drive client satisfaction, retention, and trading activity growth.
**Key Responsibilities**
- Build and maintain strong, trust-based relationships with key account (KA) clients across Europe.
- Serve as the main relationship manager, promptly addressing client needs, inquiries, and feedback.
- Organize and participate in online or offline client engagement events to enhance loyalty and brand recognition.
- Proactively re-engage inactive or churned clients to reactivate accounts and boost trading volume.
- Identify opportunities to increase client activity and adoption of CoinEx’s products and services.
- Collaborate closely with internal teams (support, product, compliance, and marketing) to provide customized solutions.
- Collect and share KA feedback to contribute to the continuous improvement of CoinEx’s products and client experience.
**Requirements**:
- Bachelor’s degree or above in Finance, Business, Marketing, or a related discipline.
- Minimum 2 years of experience in client relationship management, account management, or client services—preferably within crypto, fintech, or financial services industries.
- Fluent in **English** (both written and spoken); other European languages are a plus.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving mindset and ability to serve VIP clients with professionalism and discretion.
- Proven track record of building and maintaining long-term client relationships.
**Key Performance Indicators (KPIs)**
- Growth in key account assets and trading volume.
- Retention rate of active key accounts.
- Client satisfaction score (CSAT).
- Reactivation rate of inactive or churned clients.
Pay: €2,000.00 - €3,500.00 per month
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