Partner & Client Services Manager (Portuguese, French and Spanish)

il y a 14 heures

Luxembourg theHRchapter Temps plein

This role offers the opportunity to manage an international portfolio, work within a multicultural environment, and contribute to the strategic growth and operational excellence of a well-established cross-border life insurance division.

**Location**: Luxembourg (Hybrid)

**Key Responsibilities**:

- Lead and develop a multilingual team of case managers, fostering collaboration, accountability, and proactive client engagement.
- Oversee daily operations related to life insurance contracts under the free provision of services (LPS) framework.
- Coordinate closely with senior management to align global and local operational goals.
- Ensure smooth cooperation between middle-office (relationship management) and back-office (administrative) functions.
- Collaborate with commercial and sales support teams to ensure high-quality follow-up on partner and client requests.
- Monitor KPIs, analyse performance trends, and propose corrective actions to enhance efficiency and service quality.
- Conduct quality control checks (“four-eyes” reviews) and validate key operations.
- Guarantee the accuracy and integrity of client data within the database.
- Identify and implement process improvements, integrating digital tools to streamline workflows and improve user experience.
- Promote a proactive, problem-solving culture focused on continuous improvement and client satisfaction.
- Support onboarding, training, and skills development of team members.

**Qualifications and Skills**:

- Minimum of 5 years of professional experience in team management or case management within the **life insurance (LPS)** sector.
- Strong knowledge of operations, administration, and client servicing processes related to life insurance contracts.
- Proven leadership, organizational, and client relationship management skills.
- Proficiency in **Portuguese (native or bilingual)**, **French (fluent)**, and **English and Spanish (professional working level)**.
- Strong command of Microsoft Office and ability to adapt to new systems and digital tools.
- University degree (minimum Bachelor’s level) required.

**What we offer**:

- Flexible working arrangements, including partial remote work (depending on country of residence and applicable tax rules).
- Meal vouchers and a comprehensive benefits package promoting well-being, work-life balance, and professional development.
- 13th-month salary, pension contributions, and additional financial perks linked to tenure.
- Access to health, accident, and wellness programs, including fitness, mindfulness, and creative workshops.
- 35+ days of annual leave and flexible working hours.
- A culture that values collaboration, inclusion, and continuous learning, with opportunities to shadow other teams and participate in internal mobility programs.

**Our Core values at TheHRchapter**
️ Transparency: We believe in transparent and smooth recruitment processes. You will get feedback from us.

️ Diversity and inclusion: There is no place for discrimination and intolerance. We care about diversity awareness and respect for any differences.

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