Sr. Program Manager, Issue Resolution and

il y a 1 semaine

Luxembourg Amazon EU Sarl Temps plein

Experience leading process improvements

  • Experience using data and metrics to determine and drive improvements
  • Experience in complex problem solving, and working in a tight schedule environment
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Travel domestically up to 25% of the time.

We are actively seeking an experienced (Senior) Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.

Key job responsibilities

  • Represent Amazon in discussions with local government, public offices, local business chapters, neighboring businesses and residential communities.
  • Support new operations site launches to mitigate community-impacting issues prior to opening day.
  • Manage and oversee various cross-functional programs, ensuring successful delivery.
  • Develop and refine program strategies, effectively leading and motivating teams.
  • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
  • Foster collaboration with internal and external partners to optimize resource allocation and project success.
  • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
  • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
  • Identify and mitigate risks, preventing them from escalating into major issues.
  • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
  • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
  • Manage and communicate project budgets effectively.
  • Travel domestically up to 25% of the time. International travel required for team planning meetings.

Luxembourg, LUX

  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience implementing repeatable processes and driving automation or standardization
  • Experience working cross functionally with tech and non-tech teams

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