Sr. Manager, PMO

To meet the growing demand for Amazon WW Operations, the strategy team in CF is seeking a dynamic, organized, and experienced Sr. Manager to lead the PMO. You will lead collaboration with business and operational teams to deliver world-class solutions that are highly scalable, fast, and flexible, while maintaining a strong customer focus. You will shape the creation of an internal Project Management Office (PMO), while also defining the strategy for stakeholder engagement. You will work with diverse stakeholders and multiple business teams to identify, define, and specify solutions meeting stakeholder needs. These solutions may include training initiatives, knowledge benchmarking, or strategic planning. You will work with multiple operation teams to deliver and scale those solutions. You will lead the way in delivering innovative solutions for the CF team, and define the future scale of the PMO and structure with our operations stakeholders.

This is a high visibility role responsible for pioneering Amazon's PMO process, impacting multiple business types across EU and international operations. As the face and voice for project teams you will ensure all stakeholders are aware of successes, risks, and project statuses. You will tailor your communications and strategic documents to leadership audiences and communicate clearly and concisely to both business and technical audiences.

You will:

• Lead management and creation of the PMO team strategy
• Lead a central Project Management Office for a robust organization
• Facilitate the training/engagement strategies with external stakeholders
• Design strategy for stakeholder assessments and training interventions
• Partner with leaders to develop business rhythms such as recurrent meetings, strategy planning, and business reporting
• Manage risks and engage leaders to remove interdepartmental gaps

Key job responsibilities

• Own the business cadence and governance (weekly/monthly/quarterly business reviews) for area of responsibility
• Deliver action plans for general managers and directors, while being a trusted partner to these network leaders
• Own annual planning and other adhoc planning cycles
• Execute and drive internal team program/project delivery, execution, and adoption across multiple organizations and teams
• Measure and report effectiveness of new programs
• Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones
• Anticipate bottlenecks, provide escalation management, and make tradeoffs
• Execute on communications strategy to stakeholders, including ownership of business cadence (all hands, team meetings etc.)
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
• Communicate project issues and status in a concise, accurate, and professional manner
• Build and maintain integrated reporting for areas of responsibility
• Remain flexible to changing priorities, open to new ideas, and have the team's success firmly in your focus
• Own goals/performance reporting
• Ability to travel 20-25%

• Experience in risk management, audit, legal, compliance or a related field including engaging with external stakeholders
• Experience in team management with 5 or more direct reports
• Experience implementing lean principles and process improvement in an operational environment
• Experience working within a global company, with multi-country responsibilities
• Bachelor's degree or equivalent

• CAMS Certification or other compliance certification such as CRCM or CRP
• Knowledge of Lean Six Sigma and process improvement methodologies
• Knowledge of International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), or regulatory requirements or standards
• Experience with audit or risk program design, control environment process documentation, and control mapping
• Master's degree or equivalent

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