Customer Service Agent

il y a 6 jours

Leudelange, Luxembourg Spot On Sp. z o.o Temps plein

Your role

**Responsibilities**:
Support to clients (pre
- and after sales)

Call and Ticket handling, solving, tracking, dispatching and escalation

Maintaining procedures and FAQs, monitoring changes and continuously improving processes

Acting as single point of contact for the company

Handling of customer requests

Skill requirements

Customer Care minded and result oriented

Fluent English is required as it is our corporate language

Knowledge of MAC OS X, Windows 7 and Windows 10, iOS, Android etc.

Ability to follow-up on requests, set priorities and respect deadlines

Very good communication skills

Flexibility in working hours and shift rotation when necessary

Willing to learn & develop quickly

Good working knowledge of French, Spanish and German. Any additional languages will be considered bonus.

Previous customer service experience.

Nice to have

Familiar with internet business,

DNS Management,

Web Hosting Management

**Related Sectors**:
Call-Centre, Secretarial / Admin / Clerical

**Related Locations**:
Luxembourg

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