Customer Care B2B

il y a 2 semaines

Bettembourg, Luxembourg Inflow Temps plein

Description
**Description**:
We are looking for a **Customer Care B2B** specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding **orders, deliveries, and associated services**. You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.

**Responsabilities**:

- Respond to B2B client inquiries regarding order and delivery tracking.
- Provide accurate information on lead times, availability, and service conditions.
- Handle potential complaints related to orders and propose appropriate solutions.
- Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.
- Update customer information in the CRM system and proactively follow up on cases.
- Suggest improvements to optimize the customer journey and reduce friction points.

**Required knowledges**:

- Experience in customer service, ideally in a B2B environment.
- Excellent written and verbal communication skills, with a strong customer service mindset.
- Ability to handle multiple requests simultaneously with accuracy and responsiveness.
- Proficiency in CRM tools and order management software.
- Team spirit, autonomy, and effective priority management.
- A good understanding of the transportation sector is a plus.

Ready for the challenge?

If you're ready to invest in a key position for our organization and contribute your expertise to a growing team, send us your CV.

We look forward to discovering your talent and welcoming you

Langues English

  • Office Assistant

    il y a 2 semaines

    Bettembourg, Luxembourg RAK Porcelain Europe Temps plein

    **Office Assistant & Receptionist (M/F)**: Luxembourg, Home of RAK Porcelain Europe RAK Porcelain Europe is implemented since 2006 in Luxembourg and is increasing its presence in Europe. We count more than 60 employees in Luxembourg and Europe. **Key Responsibilities** - Communicate with clients, maintenance, building property, cleaning service,...

  • Production Supervisor

    il y a 1 semaine

    Bettembourg, Esch-sur-Alzette, Luxembourg INFLOW Temps plein

    Lieu : Munsbach Type de contrat : [CDI/CDD] – Temps plein Disponibilité : [Immédiate ou à convenir]Envie de relever un nouveau challenge ? Rejoignez une équipe dynamique et participez à la réussite de projets ambitieux En tant que Production Supervisor en logistique, vous jouez un rôle clé dans le bon déroulement des opérations quotidiennes....

  • Business Developer

    il y a 2 semaines

    Bettembourg, Esch-sur-Alzette, Luxembourg TERRA MATTERS Temps plein

    About Terra Matters G.I.E.Terra Matters is a pioneering Economic Interest Group backed by the Ministry of the Economy of Luxembourg and the Chamber of Commerce of Luxembourg. Our mission revolves around fostering a circular economy towards companies and namely through its core strategic initiative called the Product Circularity Data Sheet (PCDS), a promising...

  • Chargé de Direction

    il y a 2 semaines

    Bettembourg, Luxembourg Rockids Temps plein

    Description - All aboard for a journey to the heart of non-formal education_ - Every day will be an opportunity for you to contribute to the awakening and development of children to help them flourish._ - With its expertise in caring for children of all ages, Rockids is now one of the major players in the non-formal and extracurricular education sector in...