Outsourcing Manager

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: This position will play a key role in supporting the ongoing development and effective management of the Global Affiliate Services Outsourcing Framework which enables PayPal to effectively meet its Outsourcing obligations across PayPal’s Tier 1 and Tier 2 entities.

**Job Description**:
**Responsibilities**:

- ** Support the maturing and implementation of the Outsourcing Framework and champion its adoption through effective communication with all levels within the organization,**:

- ** Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs),**:

- ** Present timely status updates to senior management,**:

- ** Analyze and rationalize complex data sets to provide key insights to senior leaders and PayPal Boards on the health of the Affiliate Services Program,**:

- ** Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations,**:

- ** Support the Accountability Model Reporting process for Global Entity Management,**:

- ** Support the preparation of the quarterly Affiliate Services updates to the PayPal Boards,**:

- ** Keep abreast of all regulatory changes impacting the Affiliate Services **framework/obligations** (new and evolving regulations) and internal policy changes,**:

- ** Support regulatory and internal audit inspections,**:

- ** Ensure all Affiliate Services documentation meets regulatory and policy requirements and drive digitization efforts,**:

- ** Support key stakeholder in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided,**:

- ** Drive continuous improvement in the monitoring processes required to meet business or regulatory needs,**:

- ** Maintain outsourcing chain documentation and central repository of agreements,**:

- ** Support the Affiliate Services Quality Assurance program,**:

- ** Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes.**:
**Qualifications/Experience/Skills** /Competencies**:

- ** Master degree or Bachelor with relevant years of experience**:

- ** Management, technical, communication and analytical skills,**:

- ** Commercially aware,**:

- ** Project management,**:

- ** Change management,**:

- ** Integrity and high personal and professional standards,**:

- ** Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation,**:

- ** Ability to communicate complexity in a simple and clear manner,**:

- ** Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance,**:

- ** Ability to use initiative and be proactive in addressing and resolving issues,**:

- ** Excellent PayPal knowledge and experience,**:

- ** Demonstrated ability to learn and adapt quickly**:
**Desirable**:

- ** Hands on experience with regulatory projects (gap assessments, planning and implementation)**:

- ** Project Management experience**:

- ** Experience with business administration and/or business law**:

- ** Subject matter knowledge across multiple PayPal functional areas / disciplines**:

- ** Credit product/process experience**:
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.