Identity & Digital Workplace Administrator
il y a 3 jours
**Mission** In the context of IT Infrastructure Transformation driven by Service Management processes implementation, Active Directory consolidation, Office 365 deployment, Windows10, Automation of the activities, Cloud services: - Level 3 support to the Field Services (level 1/2 support to 4000 users) for the workplace environment, Deployments... - Transformation towards a managed service - Improvement plan mainly via automation - Digital Workplace Management for OneImage - Long Products scope and Coordination with FCE One Image team: - Workplace Management and Support (whole categories of Workplace devices within the scope, i.e.: Desktop, Laptop, Thin Clients, Tablets, - Smartphones, Handheld devices) - IDAM Activities for the Workplace Client Devices and Kiosk Infrastructure for Workers - Service Request Management - Incident Management - Documentation - Automation and industrialization of the end-user computing activities with an objective of "zero-touch" - Implement DevOps software engineering practice in that perspective, in coordination with Software Development teams - Contact with peers in and outside ArcelorMittal for good practices ('not reinventing the wheel' mindset) - Rely on 'standard' technologies (API, Scripts...) as well as on the new possibilities available every day (RPA, AI,...) - Automation and reporting services for all Security hardening topic - Improvement of the end-user experience by providing them an easy access to information as well as more transparency on the services they request - Develop self-services - Improve pro-active communication - ... - Harmonisation and standardization of the Scope of Activity - Documentation, Procedures, Guidelines - SOP, Processes - End-user awareness: Communication, FAQ, coaching, training,... **What you’ll need **Education/qualification**: Bachelor (University degree) in IT Systems, Data Management, IT Analytics etc. **Experience**: - Previous experience acquired in a similar role - Team player - Microsoft Orchestrator advance knowledge - ITIL V3 foundation or V4 - Scripting (PowerShell...) - Reporting Services - Knowledge of Field Services activities - Experience with Service Management tools such as Service Now - Office 365 knowledge - Azure Knowledge - Project Management - Curious with Cloud solutions (ChatBot, Robotic Process Automation, Artificial Intelligence...) and their possible benefits for the domain of activity - Hands-on activities for initiating and promoting new technologies **Languages**: - English - Fluent - French and/or German would be an advantage - Any other language will be considered as a plus
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