(Senior) Windows Server Technical Service Manager

The **EIB**, the European Union's bank, is seeking to recruit for its **Group Corporate Services Directorate - Group Digital Office (GCS-GDO) - **Platforms & Services Department (P&S) - Infrastructure Services Division (IS) - Infrastructure Platforms Unit (IP)** at its headquarters in Luxembourg a** (Senior) Windows Server Technical Service Manager*.**

This is a full time position at grade 5/6 for which the EIB offers a permanent contract.
- _internally referred to as (Senior) Engineer IT Technology & Infrastructure_

**Purpose**:
Would you like to have an impact on shaping future of Windows Servers environment for the EU Climate Bank? In this role you will manage the technology roadmap, design and delivery of projects and daily operations within the following scope: Windows Operating Systems Servers, System Center Operations Manager (SCOM), Microsoft Endpoint Configuration Manager (MECM) and Active Directory.

**Operating Network**:
You will report to the Head of Unit and responsible for providing technical expertise and project leadership for Windows Server Operating Systems.

**What will you do?**:

- Coordinate a team of consultants for Windows daily operations and projects implementation
- Maintain Windows Servers Services, manage patching campaigns and upgrades to ensure compliance
- Assess impact of releases, features, or changes on the IT environment
- Drive problems and incident resolution
- Collaborate closely with the IT Security Unit, keeping up-to-date on key vulnerabilities, risks and audit findings
- Coordinate and execute Windows Services disaster recovery, business continuity requirements and capacity plans
- Drive transitions of Windows Servers to cloud
- Leverage technology to automate manual tasks and seek to improve efficiency
- Actively propose ideas of improvement and optimisation and then tracking their development and implementation
- Ensure engineering best practices through agile development, automations, and robust monitoring
- Ensure that projects and processes are managed properly and that solutions are designed and implemented in line with internal policies, procedures and that best practice, security recommendations and industry standards are respected
- Lead technology roadmap, design, and implementation for Windows Operating Systems Servers, SCOM, MECM in a context of fast automation and digitalization of EIB activities to deliver the best in class and secure Windows Server technologies
- Be responsible for framework contract management related to Windows scope in collaboration with the Head of Unit, evaluate the contractor performance

**Qualifications**:

- University degree (minimum an equivalent to a Bachelor) preferably in Computer Science, Information Systems, or related disciplines
- At least 5 years of experience in Windows Servers hands-on expertise, including troubleshooting, performance investigation, optimization, implementing new solutions on a large and complex infrastructure (virtual & physical)
- Experience in running daily operations as well as IT projects: deployment of new solutions, maintenance
- Microsoft Endpoint Configuration Manager (MECM, previously SCCM), System Center Operations Manager (SCOM) expertise is mandatory
- Active Directory and Group Policies strong experience is mandatory
- Strong automation skills, preferably with Azure DevOps
- Strong scripting skills, PowerShell is mandatory
- Strong Security practice (Secure builds, patching, remediation of vulnerabilities), configuration of hardened environments.
- Hands-on public/private cloud (Azure or AWS)
- Experience with Azure DevOps will be an advantage
- Certified Windows Administrator would be an advantage
- Excellent knowledge of English and/or French (*), with a good command of the other. Knowledge of other EU languages would be an advantage.

**Competencies**:

- Find out more about EIB core competencies _here

(*) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.

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