Solutions - Senior Windows Administrator

ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

Description

The Windows operational team is responsible for the life cycle of the Windows Servers at the operating system level.

The Windows operational team is responsible to provide a customer service as described in the DataCenter Service Catalog. Most of these services are automated, the team must make sure the automation is running well and efficiently and also make proposals to improve it.

The Windows operational team is responsible for the management of the System Center suite that is the core component of our daily activities: SCCM, SCOM, Orchestrator.

There are a broad range of activities performed within the Windows team to ensure the quality delivery of each individual service.

Tasks

Installation of Windows Servers

Monitoring of Windows Servers health (OS and Hardware)

Service requests follow-up and fulfilment

Incident follow-up and resolution

Participation in Problem Management, both in proactive and reactive situations.

Analysis, planning and implementation of standard and complex changes, post implementation review controls

Creation and improvement of Standard Operational Procedures

Evolution of the monitoring tools, and creation and adaptation of policy checks

Creation and maintenance of installation scripts and automation processes

Create and manage workflows with Microsoft Orchestrator

Development of policies and service catalogue of the team, management of service delivery and KPIs, continuous improvement

Documentation management

Involvements in customer projects

Oncall service provided 24/7

Professional skills

**SCCM**:
Daily operations support of Enterprise SCCM Infrastructure,

Troubleshoot and remediate all failed SCCM deployments, client errors.

Administer the SCCM tool set back end to ensure the system is performing as designed and optimum health based on Microsoft SCCM guidelines

Manage and administer SCCM client health including processes ensuring client communication's

Efficiently execute product installations, product upgrades, patch installations and hot fix installations.

Maintain and recommend maintenance window guidelines based on customer needs, best practices and industry / Microsoft proven methodology.

**SCOM**:
Analyzes, logs, tracks and resolves software/Hardware matters issues.

Monitors to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.

Implementing notifications, subscriptions and alerting mechanisms

Resolving incidents

Implementing and modifying management packs

Implementing performance captures

Perform administrative tasks and maintenance plans for the entire System Center Operations Manager infrastructure.

Create and maintain monitoring and notification rules.

Audit and scope customer access to SCOM alerts and data.

Create reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technology.

**Technical knowledge and certifications**:
Windows 2008/2012/2016 Administration

Working knowledge of Microsoft System Center Configuration Manager (SCCM)

Working knowledge of Microsoft System Center Operations Manager (SCOM)

Working knowledge of Windows-based Servers, Operating systems, and Monitoring Software

Working knowledge of SQL is an asset

Working knowledge of Microsoft Orchestrator is an asset

Ability to work in team-oriented environment.

Interpersonal and communication skills, to navigate and manage customer expectations

Daily operational activities e.g. back-up control, other control activities

Working in shifts and oncall support

Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM & SCCM

Additionally, demonstrate ownership and responsibility in all assignments to include incident management system queues, Effective communication all assignment details verbally and in writing with Manager, team members and outside where required.