Customer Service Representative

Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy.
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint.
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

**CUSTOMER SERVICE REPRESENTATIVE**

We are looking to reinforce our Customer Service department, playing a pivotal role within our company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.

Working closely with Sales, Supply Chain and Logistics, you strive to increase customer satisfaction by providing excellent service, proactive communication, solution generation for questions and complaints, and a can-do attitude.

This role allows to take up new challenges every day, while working with a high level of autonomy.

**YOUR MISSION**
- Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
- Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction
- Manage incoming customer orders:

- Request and confirm delivery dates and keep track of customer specific expectations
- Keep the customer informed of production, planning & shipping
- Consult with our production plants to get information about the supply status
- Organize special logistic services for our customers like consignment stocks
- Provide necessary Technical, Safety, and Export documentation.
- Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:

- Update of customer master data
- Maintain price lists and prepare price quotations
- Check in on customers on submitted offers, and keep track of success rates
- You contribute actively to a timely payment of invoices by our customers

**WHAT WE’RE LOOKING FOR**
- Above all, you have a customer-centric mindset, and you live the below 6 key values:

- Accountability: you take responsibility and keep promises
- Authenticity: in customer contacts, nothing beats being real
- Respect: you listen actively and respect your customers’ time
- Optimism: you see solutions, not problems. You use positive language
- Appreciation: you show customers how much we appreciate their loyalty
- Communication: you communicate easily, professionally and regularly with your client portfolio
- Quick learner
- Proactive mindset
- Stress resistant and excellent communication skills (verbal and written)
- Strong analytical and problem solving skills
- Able to set priorities and to work in a structured way, with a high level of autonomy
- Team player and flexible
- Attention to detail
- An advanced level in English is mandatory; any other European language is highly valued
- Bachelor degree in an administrative, commercial or logistics orientation
- Experience with SAP is a plus

**PERKS AT WORK**
- Culture of trust, empowerment and constructive feedback, we also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways.
- With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.
- Extensive onboarding, mentoring and personal development opportunities and an international team of experts.
- We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance._